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DS Smith

Quality and Technical Lead – EMEA

DS Smith

Quality and Technical Lead striving for continuous improvement in quality and service performance. Key contact for quality management across supplying countries in the packaging division.

Posted 6/10/2026full-timeLondon • 🇬🇧 United KingdomSeniorWebsite

Tech Stack

Tools & technologies
TypeScript

About the role

Key responsibilities & impact
  • Quality Control Planning - Jointly set the direction with our supplying plants, on what we will do to ensure our products meet the customer’s quality expectations
  • Quality control – Ensure, with the Quality leads in countries and sites, that the quality control processes we use in the different supplying plants are consistent across countries
  • Quality assurance - Be the central point of contact for the continued roll out and maintenance of the quality assurance plan across the network
  • Quality improvement - Regularly review with our internal network our findings and jointly plan how to improve our Quality Management
  • Relationship Management - Understand our contractual obligations with associated KPIs and act to minimise risks or impact of non-conformances
  • Compliance – Coordinate activity related to client audits and reporting
  • Customer projects and Value opportunity development – Support with developing value opportunities for the customer, providing key input on quality and impact
  • Identify and deliver ongoing improvement projects and other quality excellence initiatives

Requirements

What you’ll need
  • University degree within Quality Assurance course or an appropriate discipline (Sciences, Engineering, Business)
  • Previous experience in Quality Management roles in an international environment; having been involved in the creation, roll-out and management of quality assurance with end customers
  • Good understanding of packaging manufacturing processes preferred
  • Experience in conducting plant/process audits and problem-solving workshops, managing end customer complaints, audit programs & quality expectations
  • Strong knowledge and skills in Quality management components, control techniques and process improvements
  • Skilled in 8D, PPAP, ISO 9001, TS 16949, Quality tools etc.
  • Demonstrated leadership skills from previous roles, with high credibility, experience and tangible results from driving and managing various quality projects
  • Ability to lead, negotiate and sustain networking relationships, fostering a collaborative spirit
  • An analytical, independent, and methodical international people leader with solid judgement; high levels of resilience and a holistic and positive attitude
  • Strong presentation skills and Super User level in Microsoft Office applications – particularly in PowerPoint and Excel (Pivots, Vlookups, etc.)
  • Fluent English, spoken and written; additional European languages are an advantage.

Benefits

Comp & perks
  • High flexibility required - must be willing to undertake occasional travel within Europe for on-site meetings

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Quality ManagementQuality AssuranceQuality Control8DPPAPISO 9001TS 16949Process ImprovementsPackaging Manufacturing ProcessesPlant/Process Audits
Soft Skills
LeadershipRelationship ManagementAnalytical SkillsNegotiationCollaborationProblem-SolvingPresentation SkillsJudgmentResilienceIndependence