DS Smith

Application Manager – ERP Systems

DS Smith

full-time

Posted on:

Location Type: Hybrid

Location: Manchester • United Kingdom

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About the role

  • Act as the internal lead for core applications, ensuring configuration and performance meet business and client requirements
  • Identify and implement workflow improvements to reduce manual tasks and drive adoption of advanced system features
  • Provide expert troubleshooting and lead training initiatives for internal, client, and supplier teams
  • Support API-led integrations and ensure high standards of data accuracy, consistency, and compliance across all reporting
  • Lead application upgrades, module rollouts, and process redesigns to align with strategic goals
  • Partner with third-party providers on roadmap development and work across functions to support commercial and technical projects

Requirements

  • 3+ years supporting and maintaining enterprise applications, ideally within print, POS, creative production, or supply chain environments
  • Strong understanding of procurement workflows, financial processes and supplier management
  • Detail-focused with a passion for process optimisation and the ability to use system metrics to inform improvement initiatives
  • Excellent stakeholder engagement skills, with the ability to translate technical requirements into commercial solutions
  • A strong sense of ownership and the ability to work independently in a fast-paced, multi-country environment
  • Understanding of ITIL practices and project management frameworks; experience in platform configuration and user training
Benefits
  • Competitive salary
  • Discretionary bonus
  • 25 days holiday plus bank holidays
  • Pension scheme, life assurance and income protection
  • Employee Assistance Programme
  • Employee Discounts
  • Cycle to work scheme
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
API-led integrationsenterprise applications supportplatform configurationprocess redesignworkflow improvementsdata accuracydata consistencytroubleshootingtraining initiativessystem metrics
Soft Skills
stakeholder engagementdetail-focusedprocess optimisationownershipindependent workcommunicationcollaborationadaptabilityproblem-solvingleadership