Application Manager – ERP Systems

DS Smith

. Act as the internal lead for core applications, ensuring configuration and performance meet business and client requirements .

Posted 3/3/2026full-timeManchester • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Act as the internal lead for core applications, ensuring configuration and performance meet business and client requirements
Identify and implement workflow improvements to reduce manual tasks and drive adoption of advanced system features
Provide expert troubleshooting and lead training initiatives for internal, client, and supplier teams
Support API-led integrations and ensure high standards of data accuracy, consistency, and compliance across all reporting
Lead application upgrades, module rollouts, and process redesigns to align with strategic goals
Partner with third-party providers on roadmap development and work across functions to support commercial and technical projects

Requirements

What you’ll need

3+ years supporting and maintaining enterprise applications, ideally within print, POS, creative production, or supply chain environments
Strong understanding of procurement workflows, financial processes and supplier management
Detail-focused with a passion for process optimisation and the ability to use system metrics to inform improvement initiatives
Excellent stakeholder engagement skills, with the ability to translate technical requirements into commercial solutions
A strong sense of ownership and the ability to work independently in a fast-paced, multi-country environment
Understanding of ITIL practices and project management frameworks; experience in platform configuration and user training

Benefits

Comp & perks

Competitive salary
Discretionary bonus
25 days holiday plus bank holidays
Pension scheme, life assurance and income protection
Employee Assistance Programme
Employee Discounts
Cycle to work scheme

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

API-led integrationsenterprise applications supportplatform configurationprocess redesignworkflow improvementsdata accuracydata consistencytroubleshootingtraining initiativessystem metrics

Soft Skills

stakeholder engagementdetail-focusedprocess optimisationownershipindependent workcommunicationcollaborationadaptabilityproblem-solvingleadership