Dropzone AI

Full-stack Engineer

• Designing and maintaining testing systems for deterministic logic and AI influenced, non deterministic behavior, integrating these validations directly into CI, release pipelines, and review workflows
• Engaging early with engineering to surface risks before implementation, strengthening team wide quality skills, and promoting testability as a core design requirement
• Broadening our verification approach beyond unit tests into integration, system, stress, and full workflow testing across the entire stack
• Maintaining dependable test environments with strong instrumentation for rapid diagnosis, enhancing observability and logging to shorten the path from failure to root cause
• Building tools, fixtures, and supporting libraries that generate stable and repeatable test conditions, enabling reliable validation of complex scenarios without ad hoc data creation

Senior Quality Software Engineer

Engineer

• Support strategic customer accounts as a technical and operationalization-focused resource.
• Partner with TAMs to help customers operationalize Dropzone without replacing the TAM as the primary account owner.
• Lead or support technical discovery for strategic customers, strategic pilots, and high-profile accounts.
• Review Dropzone investigations to identify tuning opportunities, outcome alignment gaps, workflow friction, and areas where customer trust can improve.
• Draft and refine tuning recommendations based on each customer’s specific environment, workflows, policies, and analyst expectations.
• Configure response workflows, notifications, escalation paths, and customer-approved behaviors.
• Translate customer SOC practices into precise, approved Dropzone behavior.
• Help customers identify functional alternatives or product-supported paths before escalating product gaps.
• Open and document internal support or product cases when customer needs cannot be met through existing functionality.
• Produce tuning, efficacy, and operationalization reports for strategic accounts.
• Track impact through analyst feedback, outcome disagreement trends, benign resolution trends, tuning coverage, workflow adoption, and customer trust indicators.
• Partner with Product and Engineering to escalate product gaps with clear evidence and customer context.
• Build repeatable playbooks for customer tuning, operationalization, and long-term maintenance.
• Maintain clear boundaries between strategic operationalization, standard support, incident response, and custom development.

Senior Quality Software Engineer

Forward Deployed Engineer