Customer Success Manager

• Serve as the primary point of contact for your portfolio of customers, ensuring they’re happy, successful, and seeing clear results
• Partner with Sales, Product, and Engineering to share insights and advocate for customer needs
• Develop success plans that guide customers from onboarding to long-term adoption
• Conduct regular check-ins, training sessions, and business reviews to help customers reach their goals
• Analyze usage data to identify trends, risks, and opportunities for expansion
• Proactively identify and escalate issues when needed, and follow through until resolved
• Collaborate with Marketing to develop customer stories, testimonials, and case studies
• Bring ideas that help us continually refine our playbooks, systems, and customer experience

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