Customer Systems Administrator
Dropbox
full-time
Posted on:
Location Type: Remote
Location: Canada
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Tech Stack
About the role
- Manage and evolve the team's portfolio of support and post-sales platforms to meet the changing needs of the Customer Experience and Customer Success organizations.
- Serve as a primary on-call responder, owning incident resolution and stakeholder communication during platform disruptions.
- Drive the adoption and integration of AI-powered tools and automations across customer platforms to improve user efficiency and customer outcomes.
- Partner with Engineering and Customer Experience and Success to translate business needs into platform solutions.
- Identify and execute platform improvements that reduce operational friction, increase reliability, and scale with the business.
- Build and maintain the team's automation tooling and scripting infrastructure.
- Establish and maintain the documentation standards that keep the team operationally resilient, including SOPs, runbooks, and system guides.
Requirements
- 4+ years of proven experience administering enterprise support or customer platforms in a production environment.
- Proficiency with AI tools and scripting languages (e.g., Python, Bash, JavaScript), with a demonstrated comfort incorporating both into daily workflows to increase efficiency and output.
- Demonstrated experience managing multi-platform environments.
- Experience governing platform access — provisioning, role-based access control, and security policy enforcement.
- Track record of shipping platform changes through structured processes: scoping, testing, communicating, and deploying without disruption.
- Operational maturity with demonstrated experienced owning incident response, triaging escalations, and maintaining composure under pressure.
- Ability to produce and maintain clear, structured documentation — SOPs, runbooks, and system guides that are accessible to both technical and non-technical audiences
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI toolsscripting languagesPythonBashJavaScriptincident responserole-based access controlsecurity policy enforcementplatform improvementsautomation tooling
Soft Skills
stakeholder communicationoperational resiliencecomposure under pressuredocumentation skillscollaborationproblem-solvingefficiency improvementprocess managementadaptabilitycustomer focus