Dropbox

Company Operations Lead

Dropbox

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$128,400 - CA$173,700 per year

Job Level

Senior

About the role

  • Partner with Chiefs of Staff and embedded operational teams to support and strengthen company-wide operating rhythms
  • Act as operational “glue” — identify inefficiencies, reduce duplication, and build scalable workflows, systems, and mechanisms that lower operational overhead while preserving rigor
  • Uphold and reinforce the quality bar for executive-facing deliverables, including strategic plans, business reviews, board-ready materials, and in-quarter execution updates
  • Distill complex processes and expectations into simple, concise guidance and resources accessible to all employees
  • Enable Dropboxers at all levels to operate effectively within company frameworks through training, resources, and hands-on support
  • Pilot and iterate on improvements to company-wide operating mechanisms, incorporating feedback and learning along the way
  • Lead ad hoc projects in support of the CEO’s top priorities, owning work end-to-end from inception to delivery
  • Represent the CEO’s vision and priorities in cross-functional contexts while building strong, trusted relationships with internal stakeholders
  • Handle sensitive information with discretion and maintain composure while operating in a fast-moving, evolving environment

Requirements

  • 8+ years of experience in operations, program management, business operations, product operations, consulting, or similar roles in complex, cross-functional environments
  • Demonstrated ability to thrive in ambiguity and independently define scope where it does not yet exist
  • Proven experience building, improving, or scaling operational systems, processes, or program management frameworks
  • Strong attention to detail paired with the judgment to know where rigor matters most
  • Ability to move quickly, make sound judgment calls, and adapt in real time without sacrificing quality
  • Excellent written and verbal communication skills, with experience synthesizing complex information into clear, executive-ready outputs, as well as creating simple, concise resources accessible to all employees
  • High degree of ownership and independence; able to navigate ambiguity, influence without authority, and drive work to completion across organizational boundaries
  • Scrappy and resourceful, with a willingness to roll up your sleeves while also thinking systemically
  • Collaborative, team-first mindset with a strong desire to help the broader organization succeed
  • Proven ability to remain calm, thoughtful, and effective in high-pressure or high-visibility situations
  • High integrity and strong judgment when handling confidential or sensitive information.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operationsprogram managementbusiness operationsproduct operationsconsultingoperational systemsprocess improvementprogram management frameworksstrategic planningexecutive communication
Soft Skills
attention to detailjudgmentadaptabilitywritten communicationverbal communicationownershipinfluence without authoritycollaborationcalm under pressureintegrity