Customer Success Manager
Dropbox
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $181,700 - $245,900 per year
About the role
- Build and maintain strong relationships with customers as a trusted advisor throughout their journey with Dropbox
- Lead customer engagement efforts to drive deployment, product education, usage, adoption, and integration into daily workflows
- Drive increased product value realization across the customer base and improved user advocacy
- Ensure customers achieve their desired outcomes through Mutual Success Plans and influence account growth in close partnership with Sales
- Proactively flag and collaborate with CX or Product teams to resolve customer issues efficiently
- Prepare and deliver Success Business Reviews, providing insights on adoption, planning, and product updates
- Maintain a deep understanding of Dropbox products and roadmap, promote new features, and serve as the voice of the customer internally
- Collaborate with internal teams such as marketing, product, and sales to ensure customer satisfaction, retention, and growth
Requirements
- 5+ years of experience in B2B SaaS Customer Success
- Strong experience managing strategic customer relationships at large enterprises
- Experience with e-signature API or other API products and integrations
- A technical aptitude with experience in communicating effectively at all levels
- Customer-oriented problem solving and analytical mindset
- Possesses the ability to communicate with end users, IT administrators, developers and stakeholders at all levels
- A Self-starter with demonstrated success navigating complex scenarios
- Positive, team-oriented mindset with the ability to contribute meaningfully to overall team culture
- Excellent collaboration skills and the ability to build strong, long-lasting relationships across teams
- Bachelor’s degree or equivalent experience required
- Flexibility to travel occasionally for global offsites and customer on-site meetings (generally less than 10% of the time)
Benefits
- Health insurance
- Retirement plans
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
B2B SaaScustomer successe-signature APIAPI productsintegrationsanalytical mindsetproblem solvingtechnical aptitudeproduct educationdeployment
Soft Skills
relationship buildingcustomer-orientedcommunicationcollaborationteam-orientedself-starterpositive mindsetinfluencingcustomer advocacynavigating complex scenarios
Certifications
Bachelor’s degree