Dropbox

Head of External Communications

Dropbox

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $215,000 - $290,800 per year

Job Level

Lead

About the role

  • Define and execute an integrated external communications strategy across corporate, product, and executive communications.
  • Lead, develop, and scale a high-performing External Communications team, setting a strong bar for craft, judgment, and collaboration.
  • Serve as a trusted advisor to the executive team on external messaging, media strategy, reputation management, and crisis response.
  • Drive proactive, differentiated storytelling that links product innovation, customer outcomes, and company vision.
  • Oversee media relations, press strategy, product launches, executive thought leadership, and issues management.
  • Partner closely with Product Marketing, Investor Relations, Legal, and Corporate Affairs to ensure alignment and message consistency.
  • Build and manage relationships with top-tier media, industry analysts, and external agency partners.
  • Establish success metrics, measurement frameworks, and feedback loops to continuously improve communications impact.
  • Stay ahead of technology, media, and communications trends; experiment with new formats, platforms, and tools.

Requirements

  • 15+ years of experience in external communications, corporate communications, PR, or related disciplines, with a strong preference for tech or SaaS environments.
  • Proven experience leading and scaling communications teams in complex, fast-growing organizations.
  • Exceptional writing, editing, and storytelling skills with a demonstrated ability to simplify complex products and strategies.
  • Strong executive presence and experience advising and partnering directly with C-suite leaders.
  • Track record of leading high-stakes communications programs, including product launches and sensitive issues.
  • Strategic thinker with strong business acumen and the ability to align communications to company goals.
  • Sound judgment, attention to detail, and ability to operate effectively in high-velocity, ambiguous environments.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
external communicationscorporate communicationspublic relationsmedia strategyreputation managementcrisis responsestorytellingwritingeditingmeasurement frameworks
Soft Skills
leadershipcollaborationstrategic thinkingbusiness acumenjudgmentattention to detailexecutive presenceadvisingrelationship managementcreativity