Business Analyst

• Analyze how Dropbox’s content, platforms, and tooling interact across surfaces to identify gaps and opportunities for AI optimization.
• Advise leadership with data-backed, opinionated recommendations that guide platform and content strategy to improve AI readiness and ROI.
• Lead and execute AI readiness projects from analysis through implementation, ensuring recommendations translate into measurable operational improvements.
• Build dashboards, reports, and models that track AI performance and surface actionable insights across CXS, Product, and AI partner teams.
• Evaluate and benchmark vendors, tools, and automation solutions to guide strategic investment and prioritization decisions.
• Collaborate with content platform owners to ensure knowledge architecture and metadata frameworks enable effective AI retrieval and optimization.
• Document and share emerging best practices and industry standards to keep Dropbox at the forefront of AI-enabled support and continuous improvement.

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