Program Manager, Customers

Dropbox

Program Manager connecting Dropbox’s customer programs, product testing, and go-to-market teams. Building scalable testing infrastructure and insight loops for managed customers.

Posted 9/4/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$128,400 - CA$173,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in program management and operations, with a focus on customer engagement, product readiness, and cross-functional collaboration. Proficient in creating and implementing processes, documentation, and feedback mechanisms to enhance customer experience and product development.

Highest-signal resume keywords

Program ManagementCustomer Research OperationsCross-Functional CoordinationProduct OperationsCustomer Experience Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Program PlanningExecution MeasurementDocumentation CreationFeedback GatheringProduct EvaluationCustomer TestingData SynthesisProcess DevelopmentEngagement ManagementReporting Rhythms

Soft Skills

Strong Communication SkillsSound JudgmentClear OwnershipFollow-ThroughSynthesis of Inputs

Tools & Technologies

Customer Insight SystemsFeedback TaxonomiesProgram DashboardsParticipant-Health Tracking ToolsProduct-Signal Tracking Tools

Industry Keywords

SaaSCollaborationProductivityPlatformEnterprise SoftwareCustomer Advisory BoardsVoice of CustomerUser Research OperationsBeta ProgramsDesign Partner Programs

About the role

Key responsibilities & impact

Build the connective layer between EPD and GTM while testing products, evolving the platform, and learning from managed customers
Plan, recruit, launch, engage, measure, and close out customer programs while maintaining product-readiness standards and a strong customer experience
Stand up and run repeatable customer programs, including planning, recruitment, onboarding, engagement, measurement, closeout, and transition to the long-term owning team
Create shared operating infrastructure, including intake processes, recruitment and readiness criteria, briefs, templates, playbooks, status reporting, feedback tracking, escalation paths, and a single source of truth
Coordinate Product, Design, Research, PMM, Launch Ops, Customer Marketing, CS, Sales, Brand Studio, Community, and Analytics around shared plans, decisions, milestones, and handoffs
Own pre-PMF customer testing through H2, including product evaluation, messaging feedback, phased-rollout support, measurement, and exit criteria
Support relaunch and ongoing operation of Dropbox’s Customer Advisory Board through recruitment, cadence management, agenda design, and synthesis for senior leaders and partner teams
Integrate customer testing into the product-launch process as a readiness gate or stage
Establish recurring customer listening and insight-loop practices connecting support signals, VoC, UXR, managed-customer feedback, and S-team engagement to EPD and GTM decision-making

Requirements

What you’ll need

5+ years of program management, operations, customer research operations, product operations, go-to-market operations, or a related field delivering complex cross-functional programs
Ability to take an ambiguous customer-facing initiative from planning through execution, measurement, closeout, and handoff
Experience coordinating multiple teams with different goals, dependencies, and decision rights while maintaining clear ownership and follow-through
Ability to create practical processes, readiness criteria, documentation, reporting rhythms, and repeatable playbooks
Experience working directly with customers or customer-facing teams, including recruiting participants, managing engagement, gathering feedback, and protecting customer experience
Strong written and verbal communication skills, including synthesizing qualitative and quantitative inputs into clear recommendations and decisions
Sound judgment about product readiness, customer participation, confidentiality, escalation, and learning quality
Preferred: experience with pre-PMF product testing, beta or Design Partner programs, Customer Advisory Boards, Voice of Customer, user research operations, or customer advocacy programs
Preferred: experience embedding customer feedback or testing into product-launch, launch-readiness, or product-operations processes
Preferred: experience building scalable programs and transitioning them to durable functional owners
Preferred: experience in a SaaS, collaboration, productivity, platform, or enterprise software environment
Preferred: familiarity with customer insight systems, feedback taxonomies, program dashboards, or participant-health and product-signal tracking tools

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Dropbox Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2007 💼 Consulting 🏭 Manufacturing 📦 Logistics Consulting
Manufacturing
Logistics Dropbox is a cloud-based service that provides tools for storing, sharing, and accessing files across devices. It offers features such as document sharing, video review, automatic backups, and AI-driven scheduling. Dropbox also provides solutions for different sectors like teams, sales, marketing, and education, and industries including construction, media, technology, and manufacturing. With a focus on security, Dropbox ensures files are encrypted and protected against tampering. It offers integrations with various productivity tools and is trusted by major companies for efficient file management and collaboration. Program Manager, Customers Job not on LinkedIn 🔥 47 minutes ago 🇨🇦 Canada – Remote 💵 $128.4k - $173.7k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📋 Program Manager 👻 Ghost score 0% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Build the connective layer between EPD and GTM while testing products, evolving the platform, and learning from managed customers
Plan, recruit, launch, engage, measure, and close out customer programs while maintaining product-readiness standards and a strong customer experience
Stand up and run repeatable customer programs, including planning, recruitment, onboarding, engagement, measurement, closeout, and transition to the long-term owning team
Create shared operating infrastructure, including intake processes, recruitment and readiness criteria, briefs, templates, playbooks, status reporting, feedback tracking, escalation paths, and a single source of truth
Coordinate Product, Design, Research, PMM, Launch Ops, Customer Marketing, CS, Sales, Brand Studio, Community, and Analytics around shared plans, decisions, milestones, and handoffs
Own pre-PMF customer testing through H2, including product evaluation, messaging feedback, phased-rollout support, measurement, and exit criteria
Support relaunch and ongoing operation of Dropbox’s Customer Advisory Board through recruitment, cadence management, agenda design, and synthesis for senior leaders and partner teams
Integrate customer testing into the product-launch process as a readiness gate or stage
Establish recurring customer listening and insight-loop practices connecting support signals, VoC, UXR, managed-customer feedback, and S-team engagement to EPD and GTM decision-making 🎯 Requirements
5+ years of program management, operations, customer research operations, product operations, go-to-market operations, or a related field delivering complex cross-functional programs
Ability to take an ambiguous customer-facing initiative from planning through execution, measurement, closeout, and handoff
Experience coordinating multiple teams with different goals, dependencies, and decision rights while maintaining clear ownership and follow-through
Ability to create practical processes, readiness criteria, documentation, reporting rhythms, and repeatable playbooks
Experience working directly with customers or customer-facing teams, including recruiting participants, managing engagement, gathering feedback, and protecting customer experience
Strong written and verbal communication skills, including synthesizing qualitative and quantitative inputs into clear recommendations and decisions
Sound judgment about product readiness, customer participation, confidentiality, escalation, and learning quality
Preferred: experience with pre-PMF product testing, beta or Design Partner programs, Customer Advisory Boards, Voice of Customer, user research operations, or customer advocacy programs
Preferred: experience embedding customer feedback or testing into product-launch, launch-readiness, or product-operations processes
Preferred: experience building scalable programs and transitioning them to durable functional owners
Preferred: experience in a SaaS, collaboration, productivity, platform, or enterprise software environment
Preferred: familiarity with customer insight systems, feedback taxonomies, program dashboards, or participant-health and product-signal tracking tools Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Program Manager, Enterprise Transformations – Transformation Management Office 🔥 15 hours ago Mitacs 201 - 500 🏥 Healthcare 📦 Logistics 🏭 Manufacturing Website LinkedIn All Job Openings Program Manager leading Mitacs’ enterprise transformation portfolio. Coordinating Agile workstreams, governance, vendors, budgets, risks, and executive reporting for Canada’s innovation organization. 🇨🇦 Canada – Remote 💵 $103.1k - $115.2k / year 💰 $1.4M Grant on 2023-04 ⏰ Full Time 🟠 Senior 🔴 Lead 📋 Program Manager Program Manager, Enterprise Transformations – Transformation Management Office 🔥 15 hours ago Mitacs 201 - 500 🏥 Healthcare 📦 Logistics 🏭 Manufacturing Website LinkedIn All Job Openings Program Manager leading Mitacs’ enterprise transformation portfolio. Coordinating governance, delivery, risks, budgets, vendors, and cross-functional workstreams. 🇨🇦 Canada – Remote 💵 $103.1k - $115.2k / year 💰 $1.4M Grant on 2023-04 ⏰ Full Time 🟠 Senior 🔴 Lead 📋 Program Manager Program Manager, Enterprise Transformations – Transformation Management Office 🔥 15 hours ago Mitacs 201 - 500 🏥 Healthcare 📦 Logistics 🏭 Manufacturing Website LinkedIn All Job Openings Program Manager leading Mitacs’ enterprise transformation portfolio for Canada’s innovation ecosystem. Coordinating governance, budgets, vendors, Agile delivery, and cross-functional teams. 🇨🇦 Canada – Remote 💵 $103.1k - $115.2k / year 💰 $1.4M Grant on 2023-04 ⏰ Full Time 🟠 Senior 🔴 Lead 📋 Program Manager Program Manager, Enterprise Transformations – Transformation Management Office 🔥 15 hours ago Mitacs 201 - 500 🏥 Healthcare 📦 Logistics 🏭 Manufacturing Website LinkedIn All Job Openings Program Manager leading Mitacs’ enterprise transformation portfolio. Coordinating delivery, governance, Agile execution, risks, vendors, and cross-functional teams. 🇨🇦 Canada – Remote 💵 $103.1k - $115.2k / year 💰 $1.4M Grant on 2023-04 ⏰ Full Time 🟠 Senior 🔴 Lead 📋 Program Manager 🗣️🇫🇷 French Required Associate Program Manager 🕒 Yesterday Cencora 10,000+ employees 💼 Consulting 📦 Logistics 🏥 Healthcare Website LinkedIn All Job Openings Associate Program Manager coordinating healthcare operations projects at Cencora. Managing workflows, compliance, reporting, training, and project risks. 🇨🇦 Canada – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📋 Program Manager View More Program Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources About us Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs