Dropbox DocSend

Senior Strategic Analyst

Dropbox DocSend

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $140,000 - $150,000 per year

Job Level

Senior

Tech Stack

SQLTableau

About the role

  • Role Overview: Informed K12 is transforming how K-12 school districts operate by streamlining their most critical workflows, from HR to finance to student services.
  • Report to the VP of Finance & Operations and partner closely with RevOps, Support, and the Executive Team to analyze performance, uncover bottlenecks, and tell compelling, data-driven stories that shape strategy through actionable insights.
  • Focus on analyzing sales conversions, customer onboarding, engagement, and expansion to identify friction points and help teams move faster and smarter.
  • Own the full cycle of operational insight: shaping questions, digging into data, and communicating actionable insights across the leadership team.
  • Deliver 2–3 deep-dive analyses on sales conversion or customer education initiatives within first 90 days; recommend and track KPIs tied to revenue growth, retention, and team efficiency over 12 months.
  • Collaborate with data engineering to define core data models and clean, usable reporting layers; design and maintain focused dashboards while spending majority of time on deeper analysis and insights.
  • Provide Customer Journey Analytics, Ad Hoc Analysis, and GTM and business insights; support Customer Success and Support leadership with churn analysis, onboarding health metrics, and education initiative effectiveness.

Requirements

  • Experience: 5 to 8 years in business analytics, BizOps, or data-focused roles in SaaS companies.
  • Technical Proficiency: Strong SQL skills and experience with BI tools (e.g., Tableau, Power BI Looker, Metabase, etc).
  • Comfortable manipulating and analyzing data independently.
  • Experience working with Salesforce required.
  • Analytical Judgment: Breaks down ambiguous business questions, designs structured analysis, and surfaces clear insights.
  • Business Acumen: Familiar with GTM and customer success models; understands how SaaS businesses grow and retain revenue and core SaaS metrics.
  • Ownership & Communication: Drives initiatives independently and communicates clearly with both technical and non-technical audiences.
  • Balance of Execution & Strategy: Comfortable moving between hands-on execution (e.g., writing queries, building dashboards) and strategic problem-solving (e.g., identifying bottlenecks, modeling business impact).
  • Collaborative Mindset: Experience working across functions and aligning stakeholders around shared data definitions and insights.
  • Preference may be given to candidates with: Experience in EdTech or the public sector
  • Familiarity with SPICED or other structured sales methodologies
  • Prior work in high-growth environments (from $15M–$50M+ ARR stages)
  • Graduate or Post-Graduate work in related fields
  • Experience with Pendo, Gong, Hubspot or similar GTM/SaaS tools preferred.