Workforce Capacity Forecasting Analyst
U.S. Bank
SQL
Senior Strategic Analyst
Dropbox DocSend
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $140,000 - $150,000 per year
Job Level
Senior
Tech Stack
SQLTableau
About the role
- Role Overview: Informed K12 is transforming how K-12 school districts operate by streamlining their most critical workflows, from HR to finance to student services.
- Report to the VP of Finance & Operations and partner closely with RevOps, Support, and the Executive Team to analyze performance, uncover bottlenecks, and tell compelling, data-driven stories that shape strategy through actionable insights.
- Focus on analyzing sales conversions, customer onboarding, engagement, and expansion to identify friction points and help teams move faster and smarter.
- Own the full cycle of operational insight: shaping questions, digging into data, and communicating actionable insights across the leadership team.
- Deliver 2–3 deep-dive analyses on sales conversion or customer education initiatives within first 90 days; recommend and track KPIs tied to revenue growth, retention, and team efficiency over 12 months.
- Collaborate with data engineering to define core data models and clean, usable reporting layers; design and maintain focused dashboards while spending majority of time on deeper analysis and insights.
- Provide Customer Journey Analytics, Ad Hoc Analysis, and GTM and business insights; support Customer Success and Support leadership with churn analysis, onboarding health metrics, and education initiative effectiveness.
Requirements
- Experience: 5 to 8 years in business analytics, BizOps, or data-focused roles in SaaS companies.
- Technical Proficiency: Strong SQL skills and experience with BI tools (e.g., Tableau, Power BI Looker, Metabase, etc).
- Comfortable manipulating and analyzing data independently.
- Experience working with Salesforce required.
- Analytical Judgment: Breaks down ambiguous business questions, designs structured analysis, and surfaces clear insights.
- Business Acumen: Familiar with GTM and customer success models; understands how SaaS businesses grow and retain revenue and core SaaS metrics.
- Ownership & Communication: Drives initiatives independently and communicates clearly with both technical and non-technical audiences.
- Balance of Execution & Strategy: Comfortable moving between hands-on execution (e.g., writing queries, building dashboards) and strategic problem-solving (e.g., identifying bottlenecks, modeling business impact).
- Collaborative Mindset: Experience working across functions and aligning stakeholders around shared data definitions and insights.
- Preference may be given to candidates with: Experience in EdTech or the public sector
- Familiarity with SPICED or other structured sales methodologies
- Prior work in high-growth environments (from $15M–$50M+ ARR stages)
- Graduate or Post-Graduate work in related fields
- Experience with Pendo, Gong, Hubspot or similar GTM/SaaS tools preferred.
