Senior IT Program Manager
Centene Corporation
PMP
Technical Program Manager
DroneSense, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • New York • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Firewalls
About the role
- Own the New York City deployment program plan end-to-end. Drive scope, schedule, and success metrics; maintain a single source of truth for deliverables, risks, and decisions.
- Provide on-site coverage (96 hrs/month). Build the calendar, align with agency ops tempos, coordinate alternate or additional resources from the DroneSense team to ensure that the right skills are present for New York City priorities.
- Establish 24/7/365 support escalation. Coordinate with Customer Support to define playbooks, orchestrate on-call rotations, and personally lead high-severity incident response and communications.
- Lead quarterly audits with City administrators and end users. Capture operational feedback, analyze incident and usage data, identify training and process improvements, and publish action plans.
- Be the technical glue. Work across city IT teams and DroneSense engineers on topics like SSO/SAML/OIDC, network/VPNs, firewalls, video streaming, device onboarding, and fleet telemetry.
- Responsible for overall integration & data governance. Coordinate with DroneSense Product Team for CAD/RMS and other ecosystem integrations; document data flows, retention settings, and compliance needs in partnership with security teams.
- Coordinate platform upgrades with the Product Team and the customer, ensuring configuration changes create zero-downtime or provide well-communicated maintenance windows.
- Deliver onboarding and refresher training; work with the DroneSense Learning and Development team to create concise quick-start guides and operator checklists tailored to NYC workflows.
- Communicate with executive level stakeholders regularly though weekly status, monthly service reviews, and QBRs with KPIs, risks, and mitigation plans.
- Pre-plan resource surge support for large operations (parades, marathons, emergencies) and coordinate additional on-site/online resources when requested.
Requirements
- 5+ years in technical program management, solutions engineering, or site reliability/customer delivery for mission-critical SaaS or platform deployments.
- Strong systems and network fundamentals (VPNs, VLANs, LTE/5G, Wi-Fi, firewalls, identity/SSO) and comfort triaging live video/telemetry issues.
- Demonstrated experience running on-call and major incident processes, with crisp stakeholder communications.
- Hands-on familiarity with APIs, logs, observability tools, and standard ticketing stacks.
- Ability to work on-site in NYC across the five boroughs; occasional nights/weekends/holidays for operations and events.
- Ability to pass background checks required for work with public safety agencies.
- Excellent written and verbal communication skills.
- A low-ego, team-first mentality. You know when to get your hands dirty and when to lead through influence.
- Able to execute on objectives with high level direction and minimal supervision.
- Bachelor’s experience or equivalent experience
Benefits
- Competitive Base Pay
- Medical, Dental, and Vision, including a medical plan with 100% employee covered premium
- Company paid Life Insurance and Short Term Disability
- Health Savings Account match
- Medical FSA & Dependent Care Account
- 401(k) with company match
- Work from home
- Wellness benefits
- Cell phone stipend
- Paid Vacation Time
- Paid Sick Time
- Part 107 Pilot Training & License Paid
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical program managementsolutions engineeringsite reliabilitycustomer deliverySaaS deploymentsnetwork fundamentalsVPNsfirewallsAPIsincident response
Soft skills
stakeholder communicationteam-first mentalitywritten communicationverbal communicationleadershipproblem-solvinganalytical skillstraining deliveryresource coordinationadaptability
