Customer Satisfaction Representative
Driveway Indústria Brasileira de Auto Peças Ltda
full-time
Posted on:
Location Type: Office
Location: Medford • Oregon • Texas • United States
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Salary
💰 $20 - $22 per hour
About the role
- Lead customer satisfaction improvement initiatives at assigned store(s).
- Act as a liaison between the dealership and customers, ensuring their concerns are communicated and addressed.
- Develop and implement continuous improvement plans to enhance customer satisfaction.
- Follow up with customers within 48 hours to ensure their satisfaction.
- Track and trend customer concerns and survey scores using the FreshDesk Omni Program.
- Collaborate with the Reputation and Brand Team on reviews and social media sentiment.
- Develop processes for handling Better Business Bureau reviews and coordinate with dealership staff for comprehensive resolutions.
Requirements
- Attention to detail and sense of urgency.
- Strong communication skills.
- Warranty Claims or Collections experience highly preferred.
- Basic computer skills.
- Team player with a positive attitude.
Benefits
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer satisfaction improvementcontinuous improvement planswarranty claimscollections
Soft Skills
attention to detailsense of urgencystrong communication skillsteam playerpositive attitude