Customer Service Representative

DriveTime

Customer Service Representative responsible for warranty inquiries in a remote environment. Manage inbound and outbound calls while providing world-class customer service.

Posted 4/11/2026full-timeRemote • Arizona, Florida, Nevada, North Carolina, Tennessee, Texas, Utah • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Responsible for inbound and outbound phone calls regarding customer's warranty
Educate and answer questions regarding warranty
Anticipate customer needs by evolving self-service options to provide world-class customer service
Manage customer conflict in a fast-paced call center environment

Requirements

What you’ll need

High School diploma required; Associate or Bachelor’s degree is preferred
3+ years of experience working in a customer service role with conflict resolution
Experience in the automotive industry is a huge plus
Exposure to vehicle repair shop procedures and practices, including labor guides and part pricing is preferred.

Benefits

Comp & perks

Work From Home
Medical, dental, and vision insurance coverage
401(K)
Company paid life insurance policy
Short and long-term disability coverage
Growth Opportunities
Tuition Reimbursement
Wellness Program
Consistent Work Schedule
Game Room
In-House Gym
Paid Time Off

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer serviceconflict resolutioncommunicationproblem-solvinganticipation of customer needs

Certifications

High School diplomaAssociate degreeBachelor’s degree