Customer Service Representative
DriveTime
full-time
Posted on:
Location Type: Remote
Location: Arizona • Florida • United States
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About the role
- Responsible for inbound and outbound phone calls regarding customer's warranty
- Educate and answer questions regarding warranty
- Anticipate customer needs by evolving self-service options to provide world-class customer service
- Manage customer conflict in a fast-paced call center environment
Requirements
- High School diploma required; Associate or Bachelor’s degree is preferred
- 3+ years of experience working in a customer service role with conflict resolution
- Experience in the automotive industry is a huge plus
- Exposure to vehicle repair shop procedures and practices, including labor guides and part pricing is preferred.
Benefits
- Work From Home
- Medical, dental, and vision insurance coverage
- 401(K)
- Company paid life insurance policy
- Short and long-term disability coverage
- Growth Opportunities
- Tuition Reimbursement
- Wellness Program
- Consistent Work Schedule
- Game Room
- In-House Gym
- Paid Time Off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer serviceconflict resolutioncommunicationproblem-solvinganticipation of customer needs
Certifications
High School diplomaAssociate degreeBachelor’s degree