Contact Center Engineer
DriveTime
full-time
Posted on:
Location Type: Remote
Location: Arizona • United States
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About the role
- Design, implementation, and deployment of Omnichannel communication solutions.
- Lead technical execution of platform enhancements and new feature adoption.
- Build and maintain integrations between contact center platforms and enterprise systems.
- Participate in cross-functional projects that expand or improve customer communication capabilities.
- Provide technical expertise during solution design and project planning.
- Support production systems through targeted troubleshooting and optimization when necessary.
- Document system architecture, configurations, and implementation processes.
Requirements
- 3+ years experience in Omnichannel Services Engineering
- Bachelor’s Degree in Information Technology or related field or equivalent work experience
- Experience with Genesys CX is preferred
- In depth understanding of call center acumen, operations, strategy and business practices
- On call, after hours and/or weekend work as required
- Must be able to travel locally on occasion
Benefits
- Work From Home. Feel free to rock the casual wear while still being camera ready.
- Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
- 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
- Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
- Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
- Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
- Paid Time Off. Not just lip service: we work hard, to play hard ! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Omnichannel communication solutionsplatform enhancementsfeature adoptionintegrationstroubleshootingsystem architectureconfigurationimplementation processes
Soft Skills
technical expertiseproject planningcross-functional collaboration
Certifications
Bachelor’s Degree in Information Technology