HR Operations Specialist

Driven Brands Inc.

HR Operations Specialist supporting the employee lifecycle, HRIS processes, and enhancing employee experience through various initiatives. Focused on data accuracy, problem solving, and operational efficiencies.

Posted 7/30/2026full-timeRemote • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $56,100 - $100,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in HR operations, including onboarding, payroll, performance management, and data management. Proficient in utilizing HCM systems like Workday and HRIS to support organizational initiatives and ensure compliance with HR policies.

Highest-signal resume keywords

Human Resources ExperienceHCM Systems ProficiencyAnalytical SkillsCustomer Service OrientationAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HRISWorkdayData ManagementPerformance ManagementOnboardingPayrollInternal MobilityBenefits AdministrationProblem-SolvingData Analysis

Soft Skills

Customer ServiceAttention to Detail

Tools & Technologies

MS Office SuiteServiceNow

Industry Keywords

HR ProceduresHR PoliciesCase ManagementSLA MonitoringEIB Load Management

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Support People Ops initiatives—across onboarding, internal mobility, payroll, performance management, benefits open enrollment, and offboarding
Monitor HR Case queues and dashboard views to ensure timely action against at-risk or breach of SLAs
Provide training and support to HR staff and employees in HR systems usage and troubleshooting issues
Research and resolve data input discrepancies or missing data when requested
Handle EIB load volumes through ServiceNow ticket management, ensuring timely resolution

Requirements

What you’ll need

Minimum five (5) years’ experience within a human resources environment
Experience with HCM systems such as Workday is highly preferred
Strong analytical and problem-solving skills
Proficient with HRIS, Workday, and MS Office Suite
Familiarity with HR procedures and policies
Strong customer service orientation
Attention to detail and accuracy in data management

Benefits

Comp & perks

Health and wellness benefits
Paid time off
Holiday pay
Early access to earned wages through myFlexPay