Customer Support Representative

Driven Brands Inc.

Customer Support Representative providing sales support for Auto Glass Now with roles in customer service, estimates, and invoicing. Must have sales background for experienced pay with remote work options.

Posted 7/30/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $14 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and attention to detail while managing customer inquiries and bookings. Proficient in creating estimates and invoices, with a focus on accuracy and professionalism in a fast-paced environment.

Highest-signal resume keywords

Customer ServiceSales BackgroundStrong Communication SkillsBilingual (Spanish)Basic Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Estimates CreationPrice QuotesInvoicingDocumentation Input

Soft Skills

Attention to DetailPositive AttitudeProfessionalism

Tools & Technologies

Phone SystemsCall Center Software

Industry Keywords

Customer NeedsFast-Paced EnvironmentOpen AvailabilityHoliday Availability

About the role

Key responsibilities & impact

To make every customer excited to use Auto Glass Now
Create estimates, price quotes, and invoices for all customer’s glass needs
Answer phones and return customer calls
Provide excellent customer service
Attention to detail
Ensure accuracy when booking all appointments
Input documentation on all calls and follow-up with callers as needed
Confirm all customer information is correct before booking
Be professional and have a positive attitude

Requirements

What you’ll need

Must have a sales background for the experienced pay
Must have a positive attitude and customer service
Must have basic computer skills
Must have strong communication skills
Bilingual (Spanish) proficiency is a plus!
Prior phone or call center experience is a plus!
Home Internet
Must have open availability including Holidays and weekends (OT pay for holidays)
Comfortable working a fast-paced environment

Benefits

Comp & perks

Health, Vision, & Dental Insurance
401(k) company match for all employees
SAME DAY PAY available through myFlexPay
PAID TIME OFF for full-time employees