Analyst

• Provide timely responses to customer inquiries by telephone and/or email in an in- or outbound service center
• Process customer orders, bills and accounts, and applications for service, maintenance and termination
• Review estimates for accuracy of part identification, repair vs. replace decisions, labor charges, photo quality and documentation of files
• Verify compliance with program mandates, such as parts usage, labor rates, allowed operations, etc.
• Provide feedback and coaching to appraisers based on review findings to improve program compliance and store appraiser development/retention
• Improve store profitability and ARO
• Balance multiple priorities and demonstrate proficient technical skills for handling client responsibilities
• Demonstrate an understanding of professional and industry standards and practices
• Think independently and solve problems in a results driven team oriented environment
• Demonstrate excellent verbal and written communications skills

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