Associate Director, QC Data and Materials Management
Apogee Therapeutics
Central Review Analyst
Driven Brands Inc.
full-time
Posted on:
Origin: • 🇺🇸 United States • North Carolina
Visit company websiteSalary
💰 $7 - $83,400 per year
Job Level
Mid-LevelSenior
About the role
- Provide timely responses to customer inquiries by telephone and/or email in an in- or outbound service center
- Process customer orders, bills and accounts, and applications for service, maintenance and termination
- Review estimates for accuracy of part identification, repair vs. replace decisions, labor charges, photo quality and documentation of files
- Verify compliance with program mandates, such as parts usage, labor rates, allowed operations, etc.
- Provide feedback and coaching to appraisers based on review findings to improve program compliance and store appraiser development/retention
- Improve store profitability and ARO
- Balance multiple priorities and demonstrate proficient technical skills for handling client responsibilities
- Demonstrate an understanding of professional and industry standards and practices
- Think independently and solve problems in a results driven team oriented environment
- Demonstrate excellent verbal and written communications skills
Requirements
- Minimum of 5 years’ automotive appraisal experience required
- 1-2 years’ experience as an insurance re-inspector or desk reviewer preferred
- Current knowledge of the CCC One/ADXE/Mitchell estimating platform
- Ability to self-manage workload
- Knowledge of Microsoft Office, especially Excel and Outlook
- Customer service /relationship/conflict management preferred
- Willingness to work PST hours
