Ensure exceptional customer experience and operational efficiency for connected vehicle products.
Manage customer feedback and optimize support processes.
Oversee knowledge content and drive operational improvements across the product lifecycle.
Lead projects for product launches and feature rollouts, ensuring smooth execution and cross-functional alignment.
Analyze workflows to identify inefficiencies and recommend/implement tools and best practices to optimize product operations.

Requirements

4+ years in Product Operations, Customer Operations, Project Management, Localization of products or similar, and a total of 7+ years of professional experience, focused on product team enablement and customer experience, preferably in technology. Automotive/connected vehicle experience is a plus.
Deep passion for understanding customer needs and advocating for their experience.
Strong ability to collect, interpret, and synthesize data to identify trends and opportunities.
Proven ability to design, implement, and optimize scalable processes, leveraging modern technologies such as agentic AI.
Familiarity with mobile apps, cloud services, and connected vehicle features. Experience with agile software development cycle, customer support software and analytics tools.
Strong ability to build relationships and influence cross-functional teams in a large corporation that spans across regions.
Self-motivated, highly organized, and effective in a fast-paced environment.

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

Product OperationsCustomer OperationsProject ManagementLocalizationData AnalysisProcess DesignProcess OptimizationAgile Software DevelopmentCustomer Support SoftwareAnalytics Tools

Soft Skills

Customer AdvocacyRelationship BuildingInfluencingSelf-MotivationOrganizationAdaptabilityCross-Functional CollaborationData InterpretationTrend IdentificationOperational Improvement