Sales Operations Specialist
Driscoll's
full-time
Posted on:
Location Type: Office
Location: Guadalajara • 🇲🇽 Mexico
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
ERP
About the role
- Responsible for ongoing maintenance of Customer Master Data; end-to-end expert in Master Data systemic dependencies and reporting requirements.
- Leads collaboration with Sales, Legal, Food Safety, and other applicable departments to ensure all customer requirements are completed.
- Design and develop a ‘one-stop, internal facing, multi-use framework to more efficiently service customers.
- Responsible for regularly reviewing and developing reporting.
- Identifies gaps where new reporting is needed, satisfies ah-hoc requests from stakeholders, and retires reports no longer provide value.
- Partners with Sales Support Manager to develop and implement new processes focused on the effective implementation and management of centralized claims processes and corresponding activities.
- Expert across current and future ERP systems transactional processes, efficiencies, and best practices.
- Develops and implement flexible, adaptive and innovative continuous improvement (CI) processes for effectiveness, efficiencies & accuracy.
- Champion of best practice opportunities.
- Supports external customer onboarding and changing management activities of new technology rollouts as led by the Business Solutions Team.
- Leads and promotes process compliance by auditing and maintaining SOPs/SLAs as well as onboarding documents in conjunction with the team.
- Verifying all supporting documents are accurate and current through periodic reviews.
- Supports Continuous Process Improvement (CPI) manager in the development of new SOPs and corresponding training.
- Drive standardization of processes across DOTA.
- Responsible for onboarding of new members to Sales Team in coordination with current onboarding program.
- Leading and/or partnering on initial training and refreshers as needed, collaborating to develop improved systems for onboarding.
Requirements
- Fluency in English (spoken and written) is required.
- Bachelor’s Degree
- 2+ years of successful produce and/or berry industry experience
- Experience in sales operations, processes and systems.
- Experience in process and project management ideally in Sales, Marketing or Supply Chain environments.
- Ability to work independently, influence cross-functional team members, initiate new ideas, support implementation of new systems and train others in new processes.
- Proven experience leading and supporting process improvement initiatives or managing projects.
Benefits
- Professional development opportunities
- Flexible work arrangements
- Health insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Master Data ManagementReportingERP SystemsContinuous ImprovementProcess ImprovementProject ManagementSales OperationsSOP DevelopmentData AnalysisStakeholder Management
Soft skills
CollaborationCommunicationLeadershipInfluencingTrainingInitiativeIndependenceAdaptabilityProblem SolvingProcess Compliance
Certifications
Bachelor's Degree