Customer Support Manager
OnePage
Customer Support – Quality Specialist
Drink & Paint
part-time
Posted on:
Location Type: Remote
Location: Remote • 🇪🇺 Anywhere in Europe
Visit company websiteJob Level
Mid-LevelSenior
About the role
- You are the first point of contact for our customers and respond to support inquiries via email and Instagram DMs.
- You maintain and optimize our customer chatbot so customers can quickly find answers.
- You regularly monitor the quality of our events and derive improvement measures (e.g., update FAQs, optimize processes).
- You work closely with our event team to relay customer feedback.
Requirements
- Initial experience in customer support or quality management.
- Friendly, solution-oriented communication (written and verbal).
- Organizational skills and an eye for detail.
- Willingness to take on responsibility and improve processes.
Benefits
- No specific benefits listed.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
friendly communicationsolution-oriented communicationorganizational skillsattention to detailresponsibilityprocess improvement
