Digital Workplace, Automation Specialist

Dreem Health | Sunrise

Digital workplace and AI automation specialist supporting Dreem Health, America’s digital sleep clinic. Managing remote IT operations while automating repetitive workflows across non-clinical teams.

Posted 8/18/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support, device management, and SaaS administration, with a strong focus on building and deploying AI-powered automations and workflows. Proficient in managing user access and provisioning while ensuring compliance and governance across digital operations.

Highest-signal resume keywords

IT SupportDevice Management (MDM)AI-Powered AutomationSaaS AdministrationProcess Mapping

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Device ManagementAccess ManagementSaaS AdministrationAI WorkflowsAutomation Development

Soft Skills

Excellent Written CommunicationSelf-StarterCross-Functional Collaboration

Tools & Technologies

Google WorkspaceDeel ITClaudeChatGPT EnterpriseZapier

Industry Keywords

Digital OperationsRemote-First OrganizationIT GovernanceVendor ManagementOnboarding/Offboarding

About the role

Key responsibilities & impact

Manage end-to-end device and account provisioning for new hires, including hardware ordering, MDM enrollment via Deel IT, and core software accounts
Provide day-to-day IT support, troubleshoot hardware, non-clinical software, and connectivity issues, triage and resolve tickets, and escalate to external vendors when needed
Manage user access provisioning and deprovisioning across Google Workspace, Slack, Notion, HRIS, and other company tools
Maintain inventory of company hardware, software licenses, and SaaS subscriptions, and identify redundant or underused tools
Partner with the CTO’s team on IT governance, security baseline, access reviews, device compliance, and vendor management
Define and improve onboarding/offboarding IT checklists for remote hires
Design, build, and deploy AI-powered solutions, agentic workflows, automations, and integrations for non-clinical teams
Identify repetitive, high-value workflows across Operations, G&A, and Sales & Marketing for AI-assisted automation
Build and ship automations using Claude, Make.com, Zapier, Lovable, or similar tools
Partner with process owners to map workflows and provide lightweight maintenance documentation
Partner with the CTO on tooling decisions, governance, and boundaries with the clinical AI/product roadmap
Track and report automation impact, including hours saved, error/rework reduction, volume processed, ROI, and prioritization

Requirements

What you’ll need

Demonstrated technical range across IT support, workplace technology, or digital operations, gained through a role, self-driven project, or both
Exposure to a remote-first or distributed organization is ideal
Working knowledge of IT fundamentals, including device management (MDM), access/identity management, and SaaS administration
Solid expertise and interest in agentic AI workflows and tools, such as Claude, ChatGPT Enterprise, and automation platforms
Demonstrated experience building and shipping AI-powered automations or agentic workflows that solved a real business problem
Strong self-starter profile and ability to balance hands-on execution with medium-term roadmap planning
Strong process-mapping instinct and ability to turn messy manual workflows into working automations
Excellent written communication skills and ability to write clear, lightweight documentation for non-technical audiences
Documentation-first mindset
Comfortable being the sole owner of a function
Experience working cross-functionally with People/HR and Technology/Engineering stakeholders
English fluency required; French proficiency is a plus
Nice-to-have: experience scaling digital workplace technology functions through high growth
Nice-to-have: prior experience as a first or solo hire building a function from scratch
Nice-to-have: familiarity with Deel IT, Google Workspace administration, or comparable MDM/identity stacks
Nice-to-have: interest in sleep, health, and well-being

Benefits

Comp & perks

Meaningful work that directly improves peoples’ lives
Be part of an international team across the US, France, Belgium
Annual team offsite
Comprehensive health benefits (medical, dental, vision)
FREE One Medical membership
401(k) with company match
20 days PTO + 10 paid holidays + 80 hours paid sick leave
Monthly phone and internet stipend