Therapy Continuity Coordinator
Dreem Health | Sunrise
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $130,000 - $140,000 per year
About the role
- Play a central role in keeping patients engaged in therapy long after treatment begins.
- Support the continuity journey for patients enrolled in our internal PAP treatment program.
- Contribute to the stability and growth of our recurring revenue model.
- Keep patients engaged in therapy through timely outreach, proactive retention efforts, and compassionate communication.
- Support reduced churn, reliable reorder cadence, and a high-quality, seamless resupply experience.
- Collaborate with clinical, billing, and operations teams.
Requirements
- 2+ years in healthcare coordination, DME, or care navigation
- Experience with PAP/CPAP resupply (strong plus)
- Strong patient communication skills with a high level of empathy and professionalism
- Ability to work autonomously in a fast-paced, remote environment while collaborating effectively with cross-functional teams
- Confidence navigating digital tools and care platforms
- Data driven mindset with the ability to track tasks, maintain accurate records, and follow structured workflows
- Comfort managing proactive outreach and patient follow-up while maintaining strong attention to detail
- Genuine commitment to improving patient experience, therapy adherence, and continuity of care
- Operational and automation mindset
- Availability to work Central Time (CST) business hours (preferred)
Benefits
- Comprehensive health benefits (medical, dental, vision)
- FREE One Medical membership
- 401(k) with company match
- 20 days PTO + 10 paid holidays + 80 hours paid sick leave
- Internet stipend
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
healthcare coordinationDMEcare navigationPAP resupplyCPAP resupplydata trackingrecord maintenancestructured workflowspatient follow-upautomation
Soft Skills
patient communicationempathyprofessionalismautonomycollaborationattention to detailcommitment to patient experiencetherapy adherencecontinuity of careproactive outreach