Technical Support Specialist

Dreamscape Learn

Technical Support Specialist providing customer support for technical issues at Dreamscape Learn. Collaborating with teams to resolve issues and ensure a positive customer experience.

Posted 6/23/2026full-timeCulver City • California • 🇺🇸 United StatesJunior💰 $70,356 per yearWebsite

Tech Stack

Tools & technologies

DNSPython

About the role

Key responsibilities & impact

Handle customer support requests, including ticket triage, prioritization, troubleshooting, customer communication, escalation, and resolution of issues involving software, hardware, networking, and operational systems.
Assist in troubleshooting and diagnosing technical issues and implement approved solutions when appropriate.
Escalate complex issues to senior team members or other departments as needed.
Maintain clear, timely, and professional communication with customers regarding support requests and issue status.
Create and update knowledge base articles, troubleshooting guides, and support documentation.
Document troubleshooting steps, resolutions, and customer interactions within support systems.
Assist with customer site commissioning activities, including system validation, hardware verification, software configuration, and connectivity testing.
Perform initial configuration and validation of servers, workstations, and supporting systems prior to deployment.
Identify recurring issues and share observations with the support team to help improve customer experience and operational efficiency.
Participate in process improvement initiatives and ongoing training opportunities to expand technical knowledge and support capabilities.

Requirements

What you’ll need

1–3 years of experience in technical support, customer support, IT support, help desk, or a related customer-facing technical role.
Demonstrated technical troubleshooting and problem-solving skills.
Strong verbal and written communication skills.
Ability to explain technical concepts and instructions to both technical and non-technical users.
Strong customer service skills with a professional and positive attitude.
Good organizational skills and the ability to manage multiple tasks and priorities.
Effective time management skills and attention to detail.
Experience using Windows operating systems and common desktop applications.
Basic understanding of networking concepts, including DHCP, DNS, subnetting, and general connectivity troubleshooting.
Familiarity with ticketing systems, help desk platforms, or customer support software.
Ability to use logs, diagnostic tools, documentation, and other resources to assist with troubleshooting.
Ability to work independently as well as collaboratively within a team environment.
Willingness to learn new technologies and adapt to changing business needs.
**Preferred Qualifications **
Experience providing customer service or technical support in an education, entertainment, technology, gaming, immersive technology, or virtual reality environment.
Familiarity with remote support tools and SaaS-based applications.
Exposure to scripting or automation technologies such as Python, XML, batch files, PowerShell, or command-line tools.
Familiarity with entertainment and AV technologies such as DMX, Dante, or similar technologies.
Experience creating or maintaining technical documentation, knowledge base articles, or support procedures.
Interest in learning site deployment, commissioning, and system validation processes.

Benefits

Comp & perks

Salary: $70,356.00 per annum
Employee Stock Option Plan (ESOP)
Comprehensive Medical, Dental, & Vision Plans
Employee Assistance Program
Unlimited PTO
Perks at work**

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical troubleshootingproblem-solvingnetworking conceptsDHCPDNSsubnettingscriptingPythonPowerShellsystem validation

Soft Skills

verbal communicationwritten communicationcustomer serviceorganizational skillstime managementattention to detailability to explain technical conceptscollaborative workindependent workwillingness to learn