Partner Success Manager

Dreamscape Learn

Partner Success Manager responsible for end-to-end partner success at Dreamscape Learn. Owning onboarding, relationship management, and continuous improvement processes in EdTech.

Posted 4/24/2026full-timeCulver City • California • 🇺🇸 United StatesJuniorMid-Level💰 $80,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Own onboarding delivery for assigned partners
Lead kickoffs and onboarding coordination
Develop and manage onboarding plans and timelines
Drive partners to successful go-live
Execute onboarding playbooks while attentive to partner-specific needs
Provide training of immersive classroom modalities for partner stakeholders (faculty, administrators, facilitators, and support staff)
Keep current and provide feedback on onboarding and training materials, including guides, playbooks, documentation, and best practices
Support internal training needs related to onboarding processes and tools
Identify risks early and proactively mitigate onboarding challenges
Build strong, trusted relationships with partner stakeholders
Run structured engagement cadence (check-ins, milestones, success reviews)
Ensure partners are successfully adopting and utilizing Dreamscape Learn solutions
Identify gaps in onboarding and partner experience and propose improvements
Contribute to the evolution of onboarding playbooks and partner success processes
Own coordination across teams to ensure timely and effective partner outcomes
Manage partner workflows and deliverables with high attention to detail
Ensure timelines, communications, and follow-ups are consistently met
Support partner site visits, training, and hosted experiences
Resolve standard partner issues independently
Escalate complex or non-standard issues appropriately
Ensure partners feel supported and heard throughout their lifecycle

Requirements

What you’ll need

Minimum 2 years in customer success, account management, or program management
Strong organizational and project management skills
Ability to manage multiple partners and workflows simultaneously
Detail-oriented with strong follow-through
Strong communication and coordination skills
Experience in EdTech, SaaS, or complex product environments preferred
Knowledge of CRM and CSM platforms helpful

Benefits

Comp & perks

ESOP
Health/ dental/ vision insurance
Employee Assistance Program
Unlimited PTO
Perks at work

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

onboarding deliveryonboarding plansonboarding playbookstraining materialsproject managementrisk identificationworkflow managementpartner experience improvementcustomer successaccount management

Soft Skills

organizational skillsattention to detailcommunication skillscoordination skillsrelationship buildingproblem-solvingproactive mitigationfollow-throughengagement managementtraining facilitation