Dreamlines GmbH

Content Marketing Manager

• Du bist Teil des Content Teams und unterstützt die Content Manager*innen für den deutschen Markt bei der operativen Arbeit
• Unterstützung bei der Erstellung von Kampagnen für die verschiedenen Marketing Kanäle (Website, Offline, B2B)
• Enge Zusammenarbeit mit anderen Teams (z.B. SEA, Product und CRM)
• Erstellung und Veröffentlichung von Angeboten/ Promotions auf der Startseite
• Copywriting für die Inhalte der Website (mit SEO Fokus)
• Einblick in die Arbeit mit verschiedenen Content-Management-Systemen
• Text- und Bildbearbeitung
• Kennenlernen der Prozesse des Online-Reisemarkts und eines E-Commerce Unternehmens
• Unterstützung bei der Erstellung von Offline Marketing Kampagnen wie z.B. Kataloge oder Plakate

Praktikant Marketing, Content

• You will be part of the Content team and support the Content Managers for the German market with operational tasks
• Support in creating campaigns for various marketing channels (website, offline, B2B)
• Close collaboration with other teams (e.g., SEA, Product, and CRM)
• Create and publish offers/promotions on the homepage
• Copywriting for website content (with an SEO focus)
• Insight into working with various content management systems
• Text and image editing
• Learn about the processes of the online travel market and an e‑commerce company
• Support in producing offline marketing campaigns such as catalogs or posters

Marketing & Content Intern

Customer Success Manager

• Own creating, delivering, measuring and improving results of the CRM roadmap: Primary focus is on email and potentially also SMS communication
• Build out, test, deploy and enhance the CRM data feeds, customize integration with ESP and use in automated contacts via email or SMS to enhance personalization and segmentation
• Automate CRM best practices across all countries & brands
• Drive customer contact that enables acquisition, nurturing, retention, and loyalty campaigns to efficiently scale our customer base in all markets
• Identify pragmatic ways in which data analysis, AI, machine learning or other capabilities can be used to improve results
• Recommend and implement, together with greater tech team, CRM innovations for tooling, data capture, predictive targeting, automation of customer communication and use of AI where appropriate
• Analise and report on the effectiveness of automated communications, using data to build to insights, all to improve effectiveness
• Employ A/B (or multivariate) testing to regularly learn what audience engagement best advances our business metrics
• Configure, maintain, and enhance CRM workflows and integrations, ensuring best practices in technical implementation
• Work with CRM vendor, Emarsys, to increase performance and cost-efficiencies

Senior Marketing Tech Specialist – CRM

Account Executive

• Converting incoming calls, emails, and web chats into bookings to meet personal sales targets
• Selling cruise holidays across all cruise lines and dynamically packaging and tailor-making holidays to fit customers specific requirements including selling cruises, flights, hotel stays and land tours.
• Upselling and booking ancillary products and services where appropriate.
• Providing excellent call quality compliant with current industry regulations e.g. GDPR
• Offering exceptional customer service by building rapport and using personal experience – making us stand out from our competitors and to encourage customer loyalty.
• Remaining aware of current offers, promotions, discounts, and marketing campaigns and to use this information to maximise sales opportunities
• Keeping up to date with own product knowledge including completion of all cruise line online learning platforms, attending in house training and being aware of current industry trends
• Maximising skills on cruise line and in-house booking systems and making recommendations for improvements where needed.
• Following company processes to minimise errors and ensuring all bookings are completed including when elements are out of system range at time of original booking.
• Developing effective relationships with other team members and departments to share ideas in order to maximise sales and improve processes.

Cruise Sales Consultant

Customer Support

• Operative Betreuung bestehender Buchungen
• Telefonische und schriftliche Bearbeitung von KundInnenanfragen unter Berücksichtigung unserer hohen Qualitätsstandards
• Buchung von Zusatzleistungen
• Änderung und Stornierung von bereits gebuchten Leistungen
• Effiziente und fristgerechte Bearbeitung und Prüfung von Reklamationen und Kulanzen
• Mitarbeit in Projekten sowie Beteiligung an der Weiterentwicklung der Prozesse im Service- und After Sales Bereich
• Abstimmung mit internen Abteilungen und Kommunikation mit Reedereien und Reiseveranstaltern

Praktikant Marketing, Content

Marketing & Content Intern

Senior Marketing Tech Specialist – CRM

Cruise Sales Consultant

Customer Service Agent, Kreuzfahrten