AI Architect

Dreamix

AI Architect at Dreamix leading AI innovations in customer support solutions across diverse platforms. Bridging business and AI technologies to transform customer service experiences.

Posted 6/4/2026full-timeRemote • 🇧🇬 BulgariaSeniorLeadWebsite

About the role

Key responsibilities & impact

Innovate and oversee the AI capabilities powering reactive, proactive, and predictive customer support across all products and solutions.
Analyze customer issues and risk patterns to embed predictive and preventative AI capabilities directly into the support lifecycle.
Lead the ideation, prototyping, and scaling of AI-driven solutions from Proof of Concept (PoC) to full production.
Collaborate closely with engineering, operations, product, and customer-facing teams to implement, optimize, and align solutions with business objectives.
Continuously evaluate new AI tools and technologies to improve efficiency, accuracy, scalability, and data compliance.
Act as a mentor within a network of AI and technical experts, sharing best practices, lessons learned, and driving value realization and adoption.

Requirements

What you’ll need

8+ years of experience in technical architecture, software engineering, or data science roles, with a strong focus on advanced technology implementations.
Strong expertise in AI, data science, and automation, with a proven track record of deploying and maintaining models in production environments.
Demonstrated experience scaling AI solutions specifically within customer support, service operations, or customer success ecosystems.
Proven ability to connect business objectives with practical AI implementation, continuously refining AI usage to optimize support delivery and transformation outcomes.
Strong capability to identify AI-driven innovation opportunities, rapidly build prototypes for next-generation solutions, and drive measurable business value.

Benefits

Comp & perks

A warm and supportive work environment where you can reach your full potential
Flexible working hours that allow you to balance your work and personal life
Unlimited home office to help you stay productive and focused
Opportunities for professional development, including certifications and training
Additional benefits for academic teaching and speaking engagements
Knowledge-sharing sessions where you can learn from our Dreamix team
Team and company-wide events that bring us together
Amazing week long summer office and winter office initiatives
Additional health insurance and dental allowance to ensure your well-being
Multisport card to encourage a healthy and active lifestyle
Office massages to help you relax and unwind

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AIdata scienceautomationtechnical architecturesoftware engineeringpredictive analyticspreventative AImodel deploymentprototypingscaling solutions

Soft Skills

leadershipmentoringcollaborationproblem-solvinginnovationcommunicationbusiness alignmentstrategic thinkingadaptabilityvalue realization