Drata

People Operations

• Own and manage the offboarding process, ensuring compliance with SOPs and business continuity
• Administer severance processes including release agreements and severance guidelines
• Manage job changes in alignment with documented SOPs
• Oversee leave of absence administration and ensure accurate tracking and compliance
• Support office exemption and EOI processes as needed
• Serve as a Workday subject matter expert and provide system support
• Create and manage new compensation elements in Workday (including weekly audits)
• Process one-time payments (spot bonuses, retention bonuses) and ensure correct configuration and approvals
• Support open enrollment testing and R&R testing
• Maintain data integrity and partner on headcount tracking
• Provide HR ticketing and HR@ inbox support
• Administer benefits and provide employee support
• Manage HSA/FSA reporting
• Partner with Payroll on timesheet corrections for hourly employees, including tracking repeat issues
• Deliver reporting support and assist with equity audits ahead of board meetings
• Support Pave administration and total rewards operations
• Audit HR policies and documentation to ensure compliance
• Create, update, and document SOPs and operational processes
• Maintain and ensure accurate employee documentation
• Identify operational risks and proactively implement improvements
• Partner closely with HRBPs, Total Rewards, Payroll, and Finance
• Take first-pass ownership of complex tickets and loop in stakeholders as needed
• Provide training on Workday processes and operational workflows
• Support strategic People initiatives as business needs evolve

Senior People Operations Specialist

Customer Success Manager

• Lead and manage a team of Enterprise Customer Success Managers
• Develop and maintain strong relationships with key stakeholders at enterprise-level customers
• Collaborate with cross-functional teams to develop and execute customer success strategies
• Advocate for customer needs internally to drive overall product improvements
• Monitor and refine key performance metrics for the enterprise customer success team
• Utilize data and analytics to drive decision-making and identify trends

Senior Manager, Enterprise Customer Success

Solutions Engineer

• Drive the retention and expansion of Enterprise customers through technical expertise, thought leadership, and product roadmap advocacy
• Increase customer understanding of Drata’s technical functionality and self-sufficiency in day-to-day usage
• Increase knowledge resources and improve communication of basic functional and technical concepts
• Reduce the number and frequency of support cases through technical design and implementation expertise
• Own the end-to-end technical implementation of Drata’s largest and most mature customers
• Become the trusted technical partner for your customers
• Translate complex and ambiguous business and technical requirements to deliver solutions
• Serve as the company’s leading technical expert on Drata’s entire platform
• Collaborate with Product Managers and Sales Engineers to scope Drata’s setup for success
• Draft and publish technical architecture and solution diagrams for customers
• Execute, test, and deploy customizations, configurations, and data migrations
• Develop custom code and internal applications to reduce manual tasks

Senior Enterprise Solutions Architect

Sales Development Rep

• Drive strategic outbound prospecting campaigns to identify potential customers
• Research enterprise accounts and generate interest through cold discovery calls and email campaigns
• Qualify and manage an accurate sales pipeline
• Discover new leads through internet research and social media monitoring
• Track customer interactions in CRM (Salesforce)
• Conduct high-level conversations with C-Suite executives
• Thrive on change while remaining organized and optimistic

Senior People Operations Specialist

Senior Manager, Enterprise Customer Success

Senior Enterprise Solutions Architect

Sales Development Representative, Enterprise