Associate Account Manager

Drata

Associate Account Manager managing existing customer accounts and driving renewals at Drata. Collaborating with various teams to ensure customer success and satisfaction.

Posted 6/9/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $131,200 - $162,000 per yearWebsite

About the role

Key responsibilities & impact

Own the commercial relationship for a large number of Upper Emerging Drata customers
Support renewals and expansion across your book by executing established account management and negotiation frameworks
Identify upsell and cross-sell opportunities and help move them forward on and off cycle
Partner closely with Customer Success, Technical Support, Marketing, and leadership to remove roadblocks and improve customer outcomes
Build trusted relationships with key stakeholders and strengthen customer engagement over time

Requirements

What you’ll need

1+ years of success in Account Management, Customer Success, Sales, or a similar customer-facing SaaS role
Experience supporting renewals, expansion, or commercial customer conversations in a recurring revenue environment
Strong customer management skills with the ability to uncover needs, communicate value, and build trust with multiple stakeholders
Strong organizational and prioritization skills across a high-volume book of business
Clear written and verbal communication skills, with the ability to tailor your message to different audiences
A proactive, team-first approach and willingness to jump in, learn quickly, and improve how work gets done
Curiosity around leveraging AI and modern tools to work more efficiently, improve preparation, and scale high-quality customer engagement
Experience with tools such as Salesforce, Gong, Outreach, Clari, Catalyst, and Google Workspace is a plus

Benefits

Comp & perks

Shared Success: We provide stock equity to ensure that as the company grows, you share directly in that success.
Health & Wellness: Up to 100% employer-paid premiums for medical, dental, and vision coverage for employees and their dependents.
Financial Well-being: A comprehensive suite of financial benefits, including a 401(k) plan, company-paid life and disability insurance, tax-advantaged spending accounts.
Family Support: We offer a paid Parental Leave policy, after six months of employment.
Growth & Development: Generous annual stipends for both professional and personal development.
Time Off & Flexibility: We offer a flexible vacation policy, paid holidays, and other perks to recharge.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Account ManagementCustomer SuccessSalesRenewalsExpansionNegotiationUpsellCross-sellCustomer EngagementRecurring Revenue

Soft Skills

Customer ManagementCommunicationOrganizational SkillsPrioritizationRelationship BuildingProactive ApproachTeam CollaborationCuriosityAdaptabilityTrust Building