Senior IT Operations

Drata

Senior IT Operations team member managing technical support and SaaS tools for Drata's mission-driven team. Ensuring security, compliance, and process improvements for effective operations.

Posted 5/12/2026full-timeRemote • New York • 🇺🇸 United StatesSenior💰 $106,200 - $131,100 per yearWebsite

Tech Stack

Tools & technologies

DNSFirewallsJamfMacOS

About the role

Key responsibilities & impact

Own the end-to-end onboarding and offboarding process
Provide technical support and assistance via phone, email, slack, or remote desktop
Act as an escalation point for complex support issues
Collaborate with the broader IT team to ensure tickets are resolved accurately and on time
Participate in the administration of core SaaS platforms
Own hardware lifecycle management across Apple devices
Maintain accurate hardware asset inventory
Identify and drive process improvements across IT operations
Contribute to the IT knowledge base
Stay current on emerging technology

Requirements

What you’ll need

5-7 years in an IT Operations or similar role
Deep technical knowledge of macOS
Hands-on experience with IAM and SSO/SAML solutions
Experience managing and administering SaaS platforms
Experience with MDM platforms such as JAMF, Kandji, or Fleet
Experience with Jira Service Management (JSM) or a similar IT ticketing platform
Solid networking fundamentals - DNS, firewalls, and RFCs
Strong troubleshooting and root-cause analysis skills
A genuine curiosity and drive to keep learning
A collaborative, empathetic communication style
Ability to manage multiple, competing tasks & priorities with ease

Benefits

Comp & perks

Up to 100% employer-paid premiums for medical, dental, and vision coverage for employees and their dependents
Comprehensive wellness benefits and healthcare concierge services
A comprehensive suite of financial benefits, including a 401(k) plan
Company-paid life and disability insurance
Tax-advantaged spending accounts
Paid Parental Leave policy after six months of employment
Access to Kindbody fertility and family-building benefits
Generous annual stipends for both professional and personal development
Flexible vacation policy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

macOSIAMSSOSAMLSaaS platformsMDM platformsJAMFKandjiFleetnetworking fundamentals

Soft Skills

troubleshootingroot-cause analysiscuriositycollaborative communicationempathetic communicationtask managementprioritization