Drata

Senior Enterprise Customer Success Manager

Drata

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $190,000 - $234,700 per year

Job Level

Senior

About the role

  • Lead strategic relationships with enterprise customers, earning executive trust and becoming a go-to advisor on compliance program success.
  • Drive outcomes, not just adoption—develop success plans, track KPIs, and identify risks and opportunities for growth.
  • Guide customers through frameworks like SOC 2, ISO 27001, HIPAA, and FedRAMP—ensuring they achieve real, measurable progress.
  • Own key moments across the customer journey from onboarding to renewal including health checks and tailored Mutual Action Plans.
  • Translate voice of the customer into action, partnering with Product, Engineering, Sales, and Support teams.
  • Champion continuous improvement in how customers scale securely and in our own processes, playbooks, and strategies.
  • Promote new features and ensure Drata continues to evolve alongside each customer’s business.

Requirements

  • Deep understanding of compliance frameworks such as SOC 2, ISO 27001, HIPAA, PCI, or FedRAMP.
  • 5+ years of experience in security, compliance (GRC), or identity and access management.
  • 8+ years of experience in Customer Success, Consulting, or Strategic Account Management within a B2B SaaS company.
  • Proven success managing complex enterprise relationships.
  • Strong communication skills, able to lead conversations with technical and non-technical stakeholders.
  • Strategic, outcomes-driven mindset with a knack for translating compliance goals into scalable workflows.
  • Proficiency with tools such as Salesforce, Catalyst, Sigma, and Jira.
  • Comfortable working in a cross-functional, async-first environment.
Benefits
  • Shared Success: We provide stock equity to ensure that as the company grows, you share directly in that success.
  • Health & Wellness: Up to 100% employer-paid premiums for medical, dental, and vision coverage for employees and their dependents.
  • Financial Well-being: A comprehensive suite of financial benefits, including a 401(k) plan, company-paid life and disability insurance, tax-advantaged spending accounts.
  • Family Support: Paid Parental Leave policy after six months of employment, access to Kindbody fertility and family-building benefits.
  • Growth & Development: Generous annual stipends for professional and personal development.
  • Time Off & Flexibility: Flexible vacation policy, paid holidays, and other perks to recharge.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
compliance frameworksSOC 2ISO 27001HIPAAPCIFedRAMPsecuritycompliance (GRC)identity and access managementcustomer success
Soft Skills
strong communication skillsstrategic mindsetoutcomes-drivenrelationship managementcross-functional collaborationcustomer advocacyrisk identificationgrowth opportunity identificationtailored planningcontinuous improvement