Senior Manager, Enterprise Customer Success
Drata
full-time
Posted on:
Location Type: Remote
Location: Illinois • Texas • United States
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Salary
💰 $195,700 - $241,700 per year
Job Level
About the role
- Lead and manage a team of Enterprise Customer Success Managers
- Develop and maintain strong relationships with key stakeholders at enterprise-level customers
- Collaborate with cross-functional teams to develop and execute customer success strategies
- Advocate for customer needs internally to drive overall product improvements
- Monitor and refine key performance metrics for the enterprise customer success team
- Utilize data and analytics to drive decision-making and identify trends
Requirements
- Bachelor's degree in Business/Marketing/similar are preferred
- 10+ years of experience in customer success, account management, or a related role within the SaaS industry
- Strong preference for GRC and/or Security backgrounds
- 5+ years of experience in a leadership or management capacity
Benefits
- Up to 100% employer-paid premiums for medical, dental, and vision coverage for employees and their dependents
- Comprehensive wellness benefits and healthcare concierge services
- 401(k) plan
- Company-paid life and disability insurance
- Tax-advantaged spending accounts
- Range of discounted voluntary offerings
- Paid Parental Leave policy after six months of employment
- Access to Kindbody fertility and family-building benefits
- A paid time off policy, flexible vacation, and paid holidays
- Generous annual stipends for professional and personal development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
leadershiprelationship managementcollaborationadvocacydata analysisdecision-making
Certifications
Bachelor's degree