Implementation Specialist – Medical Device
Arjo
SFDC
Senior Implementation Manager
Drata
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $137,200 - $211,800 per year
Job Level
Senior
About the role
- Lead end-to-end delivery for Drata’s largest and most complex enterprise customers, defining success plans, managing milestones, and ensuring high-quality, on-time delivery.
- Drive measurable outcomes in customer time-to-value, adoption, and satisfaction through proactive leadership and risk management.
- Identify patterns and opportunities across implementations to evolve Drata’s onboarding methodology, tools, and playbooks.
- Partner with PS leadership to operationalize metrics, refine delivery frameworks, and implement scalable best practices that enable consistency and repeatability across the team.
- Serve as a trusted advisor and executive-facing point of contact for customers, aligning business goals to implementation outcomes.
- Anticipate customer needs, advocate internally, and guide strategic decisions to maximize the customer’s long-term success with Drata.
- Configure and optimize the Drata platform to align with complex enterprise environments, ensuring smooth integration and adherence to security and compliance requirements.
- Partner with Solutions Architects and Product teams to troubleshoot challenges, validate designs, and ensure scalability across customer environments.
- Act as a mentor, coach, and escalation point for Implementation Managers, sharing best practices and supporting professional growth.
- Collaborate closely with Sales, Product, Engineering, and Customer Success to ensure seamless communication, effective handoffs, and a unified customer experience.
Requirements
- 7+ years of experience in software implementation, consulting, or customer delivery roles, with a proven track record of managing complex, multi-stakeholder SaaS implementations.
- 3+ years of experience leading enterprise or compliance-focused implementations, ideally in security, GRC, or identity and access management environments.
- Deep understanding of compliance frameworks such as SOC 2, ISO 27001, HIPAA, PCI, or FedRAMP, and how they translate to customer outcomes and risk management.
- Demonstrated ability to lead cross-functional initiatives, mentor peers, and influence both customers and internal stakeholders to drive success.
- Strong technical aptitude with the ability to communicate concepts like APIs, integrations, and security configurations at a high level.
- Exceptional communication, relationship-building, and problem-solving skills with the ability to engage technical and business leaders alike.
- Comfort operating autonomously in a fast-paced, dynamic environment, with a growth mindset and desire to continuously improve processes and outcomes.
Benefits
- Health & Wellness: 100% coverage for medical, dental, and vision - employee and dependents.
- Learning & Development: $500 annually towards personal development opportunities.
- Unlimited PTO: Unlimited vacation policy for strong, fully charged batteries.
- 16 Weeks Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child (available after six months of employment)
- Work Remotely: Flexible hours and work from home (especially these days!)
- 401K: Reach your financial goals while reducing your taxes
- HSA, FSA, & DCFSA: Pre-tax savings plans for healthcare and dependent care.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
software implementationSaaS implementationsAPIsintegrationssecurity configurationsrisk managementonboarding methodologydelivery frameworksmetrics operationalizationcompliance optimization
Soft skills
leadershiprelationship-buildingproblem-solvingmentoringcommunicationinfluencingautonomygrowth mindsetcollaborationstrategic decision-making
Certifications
SOC 2ISO 27001HIPAAPCIFedRAMP
