Implementation Specialist – Medical Device
Arjo
SFDC
Implementation Manager
Drata
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $114,300 - $176,500 per year
Job Level
Mid-LevelSenior
About the role
- Own the end-to-end implementation process for assigned customers by creating project timelines, defining milestones, and ensuring all deliverables are met on schedule.
- Monitor progress, manage risks, and coordinate internal and external stakeholders to ensure successful outcomes.
- Build trust-based relationships with customers by understanding their business needs and translating them into tailored implementation plans.
- Serve as the primary point of contact during onboarding, anticipating needs and ensuring a high-quality customer experience.
- Configure and customize Drata’s SaaS platform to align with customer requirements while applying best practices to ensure scalable, sustainable adoption.
- Collaborate with Solutions Architects and Product teams to troubleshoot and resolve technical challenges.
- Conduct training sessions, workshops, and knowledge-sharing activities that empower customers to confidently use the platform.
- Provide guidance and documentation to support customer self-sufficiency post-launch.
- Partner with Sales, Product, Engineering, and Customer Success teams to coordinate seamless handoffs and ensure clear communication across the customer lifecycle.
- Escalate risks or feedback proactively to support continuous improvement.
- Contribute ideas to enhance implementation tools, templates, and processes that improve efficiency and scalability across the team.
Requirements
- 5+ years of experience in software implementation, consulting, or project management within a B2B SaaS environment.
- Experience managing multiple customer implementations simultaneously and delivering projects on time and within scope.
- Familiarity with compliance frameworks such as SOC 2, ISO 27001, HIPAA, PCI, or FedRAMP, and an understanding of how they apply to customer environments.
- Strong technical aptitude with the ability to understand and communicate concepts related to APIs, integrations, and data flows at a high level.
- Excellent communication and organizational skills with the ability to build rapport and drive alignment across teams and customers.
- Problem-solving mindset with the ability to adapt to changing priorities in a fast-paced, high-growth environment.
- A customer-first mindset and passion for helping organizations achieve their security and compliance goals.
Benefits
- Health & Wellness: 100% coverage for medical, dental, and vision - employee and dependents.
- Learning & Development: $500 annually towards personal development opportunities.
- Unlimited PTO: Unlimited vacation policy for strong, fully charged batteries.
- 16 Weeks Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child (available after six months of employment)
- Work Remotely: Flexible hours and work from home (especially these days!)
- 401K: Reach your financial goals while reducing your taxes
- HSA, FSA, & DCFSA: Pre-tax savings plans for healthcare and dependent care.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
software implementationproject managementSaaSAPIsintegrationsdata flowscompliance frameworksSOC 2ISO 27001HIPAA
Soft skills
communicationorganizational skillsproblem-solvingrelationship buildingadaptabilitycustomer-first mindsetcollaborationrisk managementtrainingdocumentation
