Intern, Customer Service
Draslovka
internship
Posted on:
Location Type: Hybrid
Location: Mexico D.F. • Mexico
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Job Level
About the role
- Support the Customer Service team by assisting with customer inquiries
- Documenting cases and ensuring timely follow-up across service channels (phone, email, chat)
- Updating excel file records and ensuring accurate documentation
- Coordinate with internal departments to help resolve customer issues
- Contribute to improving customer experience by providing timely follow-ups
- First line assistance for basic inquiries and status updates
- Follow up on shipments, returns and replacements
Requirements
- Business administration or industrial engineering education
- Familiarity with MS Office (Excel, Word, PowerPoint)
- Intermediate to advanced English and Spanish language skills
- Attention to detail and organizational skills
- Customer focus
- Problem solving
- Communication skills
- Adaptability
- Basic data skills
- Proactive learning
- Ability to take initiative
Benefits
- Competitive salary
- Exposure to industry-leading professionals
- Supportive team that fosters growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
MS OfficeExcelWordPowerPointdata skills
Soft Skills
attention to detailorganizational skillscustomer focusproblem solvingcommunication skillsadaptabilityproactive learninginitiative
Certifications
business administrationindustrial engineering