Intern, Customer Service
Draslovka
internship
Posted on:
Location Type: Hybrid
Location: Mexico D.F. • 🇲🇽 Mexico
Visit company websiteJob Level
Entry Level
About the role
- Support the Customer Service team by assisting with customer inquiries
- Documenting cases and ensuring timely follow-up across service channels (phone, email, chat)
- Updating excel file records and ensuring accurate documentation
- Coordinate with internal departments to help resolve customer issues
- Contribute to improving customer experience by providing timely follow-ups
- First line assistance for basic inquiries and status updates
- Follow up on shipments, returns and replacements
Requirements
- Business administration or industrial engineering education
- Familiarity with MS Office (Excel, Word, PowerPoint)
- Intermediate to advanced English and Spanish language skills
- Attention to detail and organizational skills
- Customer focus
- Problem solving
- Communication skills
- Adaptability
- Basic data skills
- Proactive learning
- Ability to take initiative
Benefits
- Competitive salary
- Exposure to industry-leading professionals
- Supportive team that fosters growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
MS OfficeExcelWordPowerPointdata skills
Soft skills
attention to detailorganizational skillscustomer focusproblem solvingcommunication skillsadaptabilityproactive learninginitiative
Certifications
business administrationindustrial engineering