Customer Service Representative

DrAnsay.com

Customer Service Representative managing German customer interactions via email. Resolving issues and improving customer support processes for a digital health startup.

Posted 6/22/2026contractRemote • 🇩🇪 GermanyJunior💰 €30,000 - €40,000 per yearWebsite

About the role

Key responsibilities & impact

You will be the primary owner of all inbound customer communications — mainly via email.
You will not read from scripts; instead you'll understand and resolve issues and feed insights back to the product and legal teams to improve DrAnsay.
Quickly and clearly identify and escalate outages, technical issues, or process failures.
Communicate with the right people informally (async-first), without unnecessary noise.
Over the first 6–12 months you will fully learn the CS side of our business and gradually take ownership of your own project within the team.

Requirements

What you’ll need

Experience in customer support — ideally in a startup or fast-paced digital environment
Fluent German and fluent English (written and spoken)
Comfortable using tools like Jira, Slack, Google Workspace and similar tech stacks
A stable work history — we value reliability and perseverance
Completed vocational training or university degree
Experience in eHealth, SaaS or regulated environments is a plus
Proven track record of improving support processes, not just maintaining them
Ability to turn customer feedback into structured internal insights
Show initiative before being asked
Communicate and document clearly what matters
Consistently perform under pressure without burning out
Collaborate effectively without creating dependencies.

Benefits

Comp & perks

Fully remote: work from anywhere in Germany
Real ownership from day one — not a ticket queue, but a proper role
A small, direct team that values low-ego collaboration
A product that actually helps people — that matters here
Fast decisions, clear expectations, no bureaucracy

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

initiativecommunicationcollaborationreliabilityperseveranceproblem-solvingprocess improvementperformance under pressurecustomer feedback analysisdocumentation

Certifications

vocational traininguniversity degree