Implementation Specialist / Technical Product Specialist

DRAMS Software

Implementation Consultant delivering software projects and training for spirits producers. Requires significant experience and a Bachelor’s degree in IT-related fields.

Posted 7/25/2026full-timeRemote • 🇬🇧 United KingdomJunior💰 £40,000 - £45,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering complex enterprise software implementation projects, including requirements gathering, data analysis, and client training. Capable of building strong client relationships and managing multiple projects while ensuring timely delivery and adherence to quality standards.

Highest-signal resume keywords

Enterprise Software ImplementationData Analysis and CleansingProject ManagementClient Relationship ManagementBusiness Process Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Requirements GatheringFunctional SpecificationsData MigrationImplementation DocumentationBusiness Process RecommendationsProject Lifecycle ManagementTechnical Expertise DevelopmentProduct Training DeliveryPre-Sales Product DemonstrationsAnalytical Problem-Solving

Soft Skills

Interpersonal SkillsOrganizational SkillsTime ManagementResourcefulnessCommunication Skills

Tools & Technologies

DRAMS Solution

Certifications & Qualifications

Bachelor’s Degree in IT or IT-Related DisciplineCurrent Valid Driving Licence

Industry Keywords

Customer StakeholdersData Quality IssuesContinuous ImprovementStakeholder EngagementIndustry Trends

About the role

Key responsibilities & impact

Deliver software implementation, including requirements gathering, configuration and training
Manage multiple implementation projects and customer workstreams concurrently, balancing competing priorities while delivering to agreed timelines
Facilitate customer workshops to understand business processes and capture detailed functional requirements
Produce high-quality business requirements, functional specifications and implementation documentation
Recommend best-practice business processes that maximise the value of the DRAMS solution
Analyse, validate and cleanse large customer datasets to support data migration and system implementation
Investigate data quality issues and work with customers to resolve inconsistencies prior to migration
Participate in project debriefs to ensure lessons learned are carried forward to future projects
Deliver DRAMS product training to our clients
Deliver pre-sales product demonstrations
Proactively develop and maintain technical expertise in relation to our products and services
Work in partnership with clients; build trusted relationships with customer stakeholders, challenging existing processes where appropriate and providing expert advice on solution design and best practice
Be proactive in communication with clients, arranging regular calls/site visits to build strong relationships
Identify and address gaps in product functionality, liaising with the product development team to ensure our clients’ needs are met at every stage
Engage with both internal and external stakeholders to ensure successful project implementation in line with requirements and expectation
Provide feedback from customers to other teams to facilitate continuous improvement and innovation across the business
Engage with the Sales & Marketing team to help promote the DRAMS product and service offering to prospective clients
Ensure the successful delivery of the solution to meet the agreed timelines and quality
Travel as required (50%) to our customer sites throughout Scotland, Ireland and internationally as required to fully meet the requirements of the role
Training and onboarding new team members as required
Stay up to date with industry trends and developments
Perform any other reasonable duties as required by Management.

Requirements

What you’ll need

Significant experience delivering complex enterprise software implementation projects throughout the full project lifecycle
A Bachelor’s Degree (or equivalent) in an IT or IT-related discipline e.g., Computer Science, Information Technology or Business and IT, with strong academic results
Excellent interpersonal skills, comfortable interacting with all levels of customers and staff
Resourceful personality, confident manner and a willingness and ability to learn new skills
Technically able with a keen business and commercial awareness
Customer centric, capable of building strong client relationships
Strong analytical and problem-solving skills, with experience analysing complex business processes and large datasets to identify issues and recommend practical solutions
Excellent organisational and time management skills, with the ability to successfully manage multiple customer projects, competing priorities and deadlines simultaneously
A current valid driving licence
A willingness and ability to travel nationally / internationally (50%)
Currently holds independent right to work in the UK.

Benefits

Comp & perks

32 holidays including bank holidays, increasing to 34 after 1 year's service
Pension: 5%
Life Assurance
Car Allowance
Private Healthcare
Generous Discretionary Bonus Scheme
Company Sick Pay
Family Friendly Policies
Paid In Person Social Events