Account Manager

Drake Cooper

. Own the accuracy of project status reporting across assigned accounts, proactively tracking progress so all status updates are complete, current, and reliable.

Posted 4/21/2026full-timeBoise • Idaho • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Own the accuracy of project status reporting across assigned accounts, proactively tracking progress so all status updates are complete, current, and reliable.
Partner closely with Project Managers to ensure key dates, milestones, and deliverables are clearly understood, aligned, and documented.
Monitor project health and flag schedule risks early, collaborating with the Account Supervisor or other account leadership before sharing any off-track updates with clients.
Ensure all client deliverables are sent on or before agreed-upon deadlines and meet Drake Cooper’s quality standards.
Review all outgoing deliverables, attachments, and emails to ensure they are accurate, polished, and error-free.
Communicate with clients clearly and concisely, keeping emails focused, purposeful, and easy to digest.
Use Egnyte as the primary tool for sharing final client files, following Drake Cooper’s preferred processes and best practices.
Load and manage all agency projects in ClickUp in alignment with Drake Cooper’s project management standards.
Create detailed, well-documented tickets that clearly outline scope, requirements, timelines, and expectations—minimizing the need for follow-up questions.
Enter projects and tickets promptly as soon as work is known, supporting efficient planning and team utilization.
Set up and manage projects in Harvest to support accurate, consistent time tracking across teams.
Collaborate with internal and partner agency teams to define milestones, resource needs, and realistic timelines for all managed projects.
Schedule meetings and key milestones by identifying available dates and times that work across cross-functional teams.
Ensure the right team members are included, informed, and prepared with clear expectations for each meeting.
Review calendars holistically and proactively coordinate with other Drake Cooper Project Managers to resolve conflicts and keep projects moving forward efficiently.

Requirements

What you’ll need

Curiosity and willingness to learn emerging tools, including AI, to support day-to-day work and team productivity.
2-5 years of agency account management experience or client-side project marketing
Attention to detail
Excellent communication, written and verbal, with the ability to be client-facing
Prior experience in a fast-paced environment, meeting deadlines
Project management tools experience, Google Suite, and Microsoft Suite
Learner Mindset

Benefits

Comp & perks

100% Employee Owned
Opportunity for Bonus
Paid Parking at our office locations
401 (k) plan with a match
Agency-paid medical, life, and short-term disability insurance, along with options for vision, dental, additional life, and long-term disability insurance
A generous time off program, including family leaves and volunteer work
Great clients!!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementstatus reportingtime trackingticket creationdeadline managementrisk monitoringquality assuranceclient deliverablesmilestone definitionresource planning

Soft Skills

attention to detailexcellent communicationcuriositylearner mindsetcollaborationproactive coordinationclient-facing skillsorganizational skillsproblem-solvingadaptability