Dragonfly Therapy

Customer Service Representative

Dragonfly Therapy

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Troubleshoot and resolve customer issues by identifying solutions or escalating to the appropriate department when necessary.
  • Record customer interactions and maintain detailed logs of inquiries, complaints, and feedback using Microsoft tools like Excel and Word.
  • Maintain an in-depth knowledge of the company’s products, services, and policies to provide accurate information to customers.
  • Investigate and resolve customer complaints, working with internal teams to ensure a high level of customer satisfaction.
  • Ensure that unresolved customer issues are followed up and resolved promptly.
  • Work closely with other team members to share information, improve processes, and enhance the customer service experience.
  • Maintain the confidentiality of customer and company information in accordance with company policies.

Requirements

  • High school diploma or equivalent (Associate's or Bachelor's degree is a plus).
  • Previous experience in customer service or a call center environment preferred, but not required.
  • Proficiency in Microsoft Office Suite, especially Outlook, Word, and Excel.
  • Strong verbal and written communication skills.
  • Ability to manage multiple tasks and work in a fast-paced environment.
  • Excellent problem-solving and critical-thinking abilities.
  • A customer-first attitude with a friendly and professional demeanor.
  • Ability to work independently with minimal supervision.
  • Reliable high-speed internet connection.
  • Familiarity with customer service software (e.g., CRM tools) is a plus.
  • Personal computer with up-to-date Microsoft Office software.
  • Comfortable with remote work technology (e.g., Teams, Zoom).
Benefits
  • Remote work flexibility
  • Training opportunities
  • Career growth within the company
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft Office SuiteExcelWordCRM toolsproblem-solvingcritical-thinking
Soft Skills
verbal communicationwritten communicationcustomer-first attitudefriendly demeanorability to manage multiple tasksability to work independentlyprofessionalism
Certifications
high school diplomaAssociate's degreeBachelor's degree