Customer Experience Specialist

DraftKings Inc.

Customer Experience Specialist at DraftKings supporting vendor operations and enhancing customer experiences. Collaborating with internal teams to solve operational challenges and drive performance with a customer-first mindset.

Posted 7/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $52,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical and problem-solving capabilities while effectively managing vendor relationships and operational performance. Proficient in communication and collaboration to influence stakeholders and drive improvements in customer experience.

Highest-signal resume keywords

Bachelor’s DegreeStrong Written Communication SkillsAnalytical SkillsProblem-Solving SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Verbal Communication SkillsCritical ThinkingDecision-Making SkillsAttention to DetailCollaboration

Tools & Technologies

Google Workspace

Industry Keywords

Customer ExperienceOperational PerformanceVendor ManagementPerformance MetricsOperational Escalations

About the role

Key responsibilities & impact

Support the operational performance of Customer Experience vendors.
Serve as a key partner to vendor teams by resolving operational questions.
Review customer interactions and performance metrics to identify improvement opportunities.
Facilitate calibration sessions and operational communications.
Support operational escalations and customer-impacting incidents.

Requirements

What you’ll need

Bachelor’s Degree in Business, Communications, Operations, or related field or equivalent combination of education and professional experience.
Strong written and verbal communication skills.
Excellent analytical, critical thinking, problem-solving, and decision-making skills.
Ability to influence stakeholders and collaborate effectively.
Experience managing multiple priorities with strong attention to detail.
Proficiency with Microsoft Office applications and Google Workspace tools.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development
Bonus compensation
Stock options