Manager, Player Development

DraftKings Inc.

Player Development Manager leading VIP team at DraftKings driving sales metrics and customer engagement. Coaching executives and hosts to enhance service for VIP players while implementing strategic initiatives.

Posted 7/7/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $108,800 - $136,000 per yearWebsite

About the role

Key responsibilities & impact

Drive key VIP sales metrics, contributing to customer engagement, market share, and net revenue while maintaining and enhancing relations with existing customers
Contribute to process and compliance initiatives that improve operations, efficiency, and service and provide coaching to improve team performance
Work closely with Analytics teams to monitor reinvestment programs including promotions and other reward incentives by routinely checking reports and actual transactions
Assist VIP leadership in developing and implementing sales training programs
Participate in the escalation process including working with clients and other DK departments to resolve client cases
Manage a high-performing team through coaching, actionable feedback, and a solutions-oriented approach

Requirements

What you’ll need

Bachelor's degree in a related field
At least 5 years of experience in the Gaming, Hospitality, Sales, or Marketing industry
At least 3 years of experience managing a sales team through effective communication, coaching, and performance management
Strong understanding of the product line with an ability to identify and implement strategies that improve operational efficiency and revenues
Experience in coaching a team to deliver quality customer experience and consistent sales techniques
Must be able to obtain and maintain required State Gaming Licenses

Benefits

Comp & perks

bonuses
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Hard Skills & Tools

Sales Training DevelopmentPerformance ManagementData AnalysisSales TechniquesProcess Improvement

Soft Skills

Effective CommunicationActionable FeedbackSolutions-Oriented Approach

Certifications

State Gaming Licenses