Manager, Customer Experience – Risk, Compliance, and Privacy

DraftKings Inc.

Manager of Customer Experience focused on risk and compliance at DraftKings. Leading a team to enhance customer experience and manage escalations and data privacy.

Posted 5/30/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $84,000 - $105,000 per yearWebsite

About the role

Key responsibilities & impact

Coach and support a team by providing feedback and leading meetings
Manage sensitive customer escalations and complaints
Oversee customer data privacy requests
Partner with Legal, Compliance, and Risk teams to improve workflows
Maintain accurate records and documentation

Requirements

What you’ll need

Bachelor’s Degree or 2+ years experience in a people leadership role
Experience handling customer escalations, complaints, or operational workflows
Familiarity with global data privacy regulations
Strong attention to detail
Strong verbal and written communication skills

Benefits

Comp & perks

health insurance
retirement plans
paid time off
flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

coachingfeedbackleadershipcustomer escalation managementcomplaint resolutionattention to detailverbal communicationwritten communication

Certifications

Bachelor’s Degree