Community Associate

DraftKings Inc.

Community Associate managing Discord server engagement and player support at DraftKings. Creating and executing community-first campaigns for an exciting sportsbook community.

Posted 5/26/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $56,300 - $70,400 per yearWebsite

About the role

Key responsibilities & impact

Be an everyday presence in our Discord server, engaging authentically with our players across channels, topics, and live sports moments.
Serve as a trusted point of contact, responding quickly and helpfully to player questions and needs.
Create and execute community-first campaigns including giveaways, AMAs, live chats, and themed events in partnership with internal and external teams.
Monitor sentiment, player behavior, and emerging trends, and share insights regularly to improve products, features, and the overall experience.
Champion the community’s voice across the company while upholding our brand tone and standards.
Support coverage during sports-heavy periods — evenings, weekends, and big game days (on rotation).

Requirements

What you’ll need

At least 1 year of experience building, moderating, or supporting digital communities; preferably around sports, gaming, or consumer brands.
Deep familiarity with Discord, including mod tools, roles, bots, and engagement features.
Proven ability to create thumb-stopping content and conversations tailored to specific communities.
Excellent written communication skills with a flexible tone: professional, playful, empathetic — whatever the moment calls for.
A strong sense of urgency and ownership — you’re fast, proactive, and solutions-focused.
An understanding of Sportsbook or Daily Fantasy Sports products and can talk betting lines, big games, or prop picks without missing a beat.
Experience moderating high-volume communities or social platforms during live events is a plus.
Knowledge of responsible gaming practices and customer safety.

Benefits

Comp & perks

bonuses
equity
health insurance
retirement plans
paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

community moderationcontent creationdigital community supportplayer behavior analysistrend monitoringsports betting knowledgeresponsible gaming practices

Soft Skills

written communicationproactive problem-solvingflexibilityurgencyempathy