Operations

• Play a pivotal role supporting iGaming Revenue Operations to optimize player experience across DraftKings and Golden Nugget Online Gaming (GNOG) Casino apps.
• Monitor cross-brand player experiences and ensure seamless, engaging user journeys.
• Partner with Customer Experience, Promotions, and other Operations teams to evaluate player experience metrics, develop strategies, and support app and promotions testing.
• Build and maintain reporting on product performance (e.g., player engagement, CSAT, app performance, player journeys).
• Monitor competitor offerings to identify trends in promotions, games, and features.
• Create and deliver clear, engaging presentations and written materials for both technical and non-technical audiences.
• Primarily support Revenue Operations while contributing to wider iGaming projects as needed.

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