Community Liaison
Humana
Senior Community Associate
DraftKings Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $66,900 - $83,600 per year
Job Level
Senior
About the role
- Be an everyday presence in our Discord server, engaging authentically with our players across channels, topics, and live sports moments.
- Serve as a trusted point of contact, responding quickly and helpfully to player questions and needs.
- Create and execute community-first campaigns including giveaways, AMAs, live chats, and themed events in partnership with internal and external teams.
- Monitor sentiment, player behavior, and emerging trends, and share insights regularly to improve products, features, and the overall experience.
- Champion the community’s voice across the company while upholding our brand tone and standards.
- Support coverage during sports-heavy periods — evenings, weekends, and big game days (on rotation).
Requirements
- At least 2 years of experience building, moderating, or supporting digital communities; preferably around sports, gaming, or consumer brands.
- Deep familiarity with Discord, including mod tools, roles, bots, and engagement features.
- Proven ability to create thumb-stopping content and conversations tailored to specific communities.
- Excellent written communication skills with a flexible tone: professional, playful, empathetic — whatever the moment calls for.
- A strong sense of urgency and ownership — you’re fast, proactive, and solutions-focused.
- An understanding of Sportsbook or Daily Fantasy Sports products and can talk betting lines, big games, or prop picks without missing a beat.
- Experience moderating high-volume communities or social platforms during live events is a plus.
- Knowledge of responsible gaming practices and customer safety.
Benefits
- bonuses
- equity
- benefits as applicable
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
community moderationcontent creationdigital community supportplayer behavior analysistrend monitoringevent planningengagement strategyresponsible gaming knowledgeSportsbook understandingDaily Fantasy Sports knowledge
Soft skills
written communicationflexibilityurgencyownershipproactivityempathyproblem-solvingauthentic engagementcollaborationcustomer service
