Customer Service and Contract Management Specialist – Medical Technology
Dräger
full-time
Posted on:
Location Type: Office
Location: Hannover • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage and monitor loan, rental and maintenance contracts as well as scheduled statutory inspection intervals.
- Receive and forward fault reports, coordinate dispatching and place orders for accessories and ward supplies.
- Maintain medical device records in our maintenance software and provide relevant information to customers and service technicians.
- Assist in preparing quotes and reports and support investment-related processes, including proper documentation.
- Obtain quotes, support inventory activities and coordinate with external service providers as required.
Requirements
- Completed commercial vocational training (e.g., business administration or office management)
- Initial experience in customer service or a comparable administrative role
- Basic technical understanding, ideally in medical technology
- Proficient in MS Office
- Reliable and structured working style, allowing you to maintain an overview and act as a dependable, confident point of contact for customers
- Calm and solution-oriented in critical situations such as fault reports
- Enjoy working in a team and able to manage tasks independently
Benefits
- Competitive pay according to the applicable collective agreement, including various special payments
- 30 days of annual leave plus company-regulated special leave days
- Flexible remote working options
- Employee savings plan
- Contributions to company pension schemes
- Discounted employee shares
- Company laptop
- Individualized onboarding and training
- Networking events
- Private leisure and professional development programs
- Company sports activities and preventive health courses
- Family support service with a 24/7 emergency hotline
- Attractive insurance benefits via our affiliated broker (Mapra Assekuranzkontor GmbH)
- Events for employees and their families
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceadministrative roletechnical understandingmedical technologyinventory managementdocumentationreport preparationquote preparationcontract managementmaintenance software
Soft skills
reliable working stylestructured working styledependableconfident communicationcalm under pressuresolution-orientedteamworkindependent task management
Certifications
commercial vocational trainingbusiness administrationoffice management