Dräger

Customer Service Administrator, Contract Management (Medical Technology)

Dräger

full-time

Posted on:

Location Type: Office

Location: Hannover • 🇩🇪 Germany

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Job Level

Mid-LevelSenior

About the role

  • Manage and monitor loan, rental and maintenance contracts, as well as required statutory inspection intervals
  • Receive and forward fault reports, coordinate dispatch and order accessories and ward supplies
  • Maintain medical device records in our maintenance software and provide relevant information to customers and service technicians
  • Assist in preparing quotations and reports and support tasks related to capital investments, including proper documentation
  • Obtain quotes, support inventory processes and coordinate with external service providers as needed

Requirements

  • Completed commercial vocational training
  • Some experience in customer service or a comparable administrative role
  • Basic technical understanding, ideally in medical technology
  • Proficient in MS Office
  • Reliable and structured working style — you keep an overview and act as a dependable and confident point of contact for customers
  • Calm and solution-oriented in critical situations, such as fault reports
  • Enjoy working in a team and able to handle your tasks independently
Benefits
  • Attractive pay according to the applicable collective agreement, including various additional payments
  • 30 days' vacation entitlement plus company-regulated special leave days
  • Option for remote/mobile work
  • Employee savings plan
  • Contributions to (company) pension plan
  • Discounted employee share program
  • Company laptop
  • Individual onboarding and training
  • Networking events
  • Employee leisure and professional development programs
  • Company sports and preventive health courses
  • Family services with a 24/7 emergency hotline
  • Attractive insurance benefits via our affiliated broker (Mapra Assekuranzkontor GmbH)
  • Events for employees and their families

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer serviceadministrative skillstechnical understandingmedical technologyquotation preparationreport preparationinventory managementcontract managementfault reportingdocumentation
Soft skills
reliablestructured working styledependableconfidentcalmsolution-orientedteamworkindependent
Certifications
commercial vocational training