Customer Service Administration, Contract Management — Medical Technology
Dräger
full-time
Posted on:
Location Type: Office
Location: Hannover • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage and monitor loan, rental and maintenance contracts as well as scheduled statutory inspection intervals
- Receive and forward fault reports, coordinate dispatch/scheduling and order accessories and ward supplies
- Maintain medical device records in our maintenance management software
- Provide relevant information to customers and service technicians
- Support the preparation of quotations and reports and assist with investment-related processes
- Obtain quotes, assist with inventory management and liaise with external service providers as needed
Requirements
- Completed vocational training in a commercial/business field
- Initial experience in customer service or a comparable administrative role
- Basic technical understanding, ideally in medical technology
- Proficient with MS Office
- Reliable and structured way of working
- Enjoy working in a team
- Ability to handle tasks independently
Benefits
- Attractive pay according to the applicable collective agreement, including various special payments
- 30 days’ vacation entitlement plus company-regulated special leave days
- Option for mobile/remote working
- Employee savings plans
- Contributions to (company) pension scheme
- Discounted employee share purchase program
- Company laptop
- Individualized onboarding and training
- Networking events
- Leisure and professional development programs
- Company sports activities and preventive health courses
- Family support service with 24/7 emergency hotline
- Attractive insurance benefits through our affiliated broker (Mapra Assekuranzkontor GmbH)
- Events for employees and their families
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
inventory managementcustomer serviceadministrative skillstechnical understandingquotation preparationreport preparationcontract managementfault reportingmedical device record maintenancescheduling
Soft skills
reliablestructuredteamworkindependencecommunication
Certifications
vocational training in commercial/business field