Manager

• Conduct and ensure adherence to the configuration management process, including maintaining and updating the Configuration Management Database (CMDB)
• Ensure a smooth change management process, including monitoring, supporting, and approving (CAB) approval workflows and promoting continuous improvements
• Develop and implement a roadmap for a holistic and agile configuration and change management in alignment with ITIL best practices
• Serve as the primary point of contact for internal and external stakeholders on all operational matters
• Maintain, improve, and implement processes within the ITSM solution and generate reports
• Provide training and operational support to colleagues and external partners, including creating user manuals and work instructions
• Participate in cross-functional projects as an operational expert for configuration and change management and represent process-related topics

IT Prozess Manager, Configuration & Change Management

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