Technical Project Manager

DPR Construction

Technical Project Manager responsible for ServiceNow implementations at DPR Construction. Leading cross-functional technology projects and ensuring effective service management practices.

Posted 4/16/2026full-timeAtlanta • Arizona, North Carolina, Virginia • 🇺🇸 United StatesSeniorLeadWebsite

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Lead delivery of ServiceNow implementations, coordinating across planning, design, configuration, testing, and go-live phases
Translate service management processes into structured project plans, milestones, and deliverables
Coordinate build and configuration activities across platform, engineering, and vendor teams
Support onboarding of new departments and services into the ServiceNow platform, including Legal, Risk, Accounting, and other business units
Drive expansion of Service Management capabilities beyond IT into enterprise workflows
Lead initiatives that drive adoption of technical services, tools, and service delivery capabilities across the organization
Support the evolution of service delivery models, ensuring alignment with business needs and operational scalability
Identify opportunities to standardize, improve, and expand service management practices across teams
Lead end-to-end delivery of cross-functional technology projects, ensuring alignment to scope, schedule, budget, and outcomes
Proactively manage risks, issues, and dependencies to ensure predictable delivery
Apply consistent project management practices across a portfolio of initiatives
Partner with T&I teams and business stakeholders to define project scope, requirements, and success criteria
Facilitate alignment across ITSM, Product, Infrastructure, Operations, and business teams
Provide clear communication on project status, risks, and outcomes
Coordinate service transition for new or enhanced services, including support models, SLAs, and knowledge transfer
Partner with Service Delivery teams (L1/L2) to align intake, triage, escalation, and support workflows
Support tracking of SLAs, KPIs, and adoption metrics to measure service performance and user experience
Analyze trends and identify opportunities to improve service delivery effectiveness
Drive continuous improvement through structured delivery practices and lessons learned
Coordinate internal resources and external partners to ensure successful delivery of project outcomes
Manage vendor performance, deliverables, and escalations as needed

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Computer Science, Engineering, Project Management, or a related field (or equivalent experience)
7+ years of experience leading cross-functional technology projects in a Technical Project Manager or similar role
Experience delivering or supporting ServiceNow implementations or similar platforms
Proficiency in project management methodologies and tools (e.g., Agile, Waterfall, Jira, MS Project, Smartsheet)
Strong understanding of enterprise business processes and workflows
Excellent communication, stakeholder management, and coordination skills
Experience managing vendors and external partners.

Benefits

Comp & perks

Hybrid role with remote work and periodic in-person collaboration
Occasional domestic travel, including visits to job sites or regional offices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNowproject managementAgileWaterfallJiraMS ProjectSmartsheetservice managementvendor managementcross-functional technology projects

Soft Skills

communicationstakeholder managementcoordinationrisk managementproblem-solvingcontinuous improvementteam leadershiporganizational skillsadaptabilitystrategic thinking

Certifications

Bachelor’s degree in Information TechnologyBachelor’s degree in Computer ScienceBachelor’s degree in EngineeringBachelor’s degree in Project Management