Technical Project Manager
DPR Construction
full-time
Posted on:
Location Type: Hybrid
Location: Atlanta • Arizona • North Carolina • United States
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Tech Stack
About the role
- Lead delivery of ServiceNow implementations, coordinating across planning, design, configuration, testing, and go-live phases
- Translate service management processes into structured project plans, milestones, and deliverables
- Coordinate build and configuration activities across platform, engineering, and vendor teams
- Support onboarding of new departments and services into the ServiceNow platform, including Legal, Risk, Accounting, and other business units
- Drive expansion of Service Management capabilities beyond IT into enterprise workflows
- Lead initiatives that drive adoption of technical services, tools, and service delivery capabilities across the organization
- Support the evolution of service delivery models, ensuring alignment with business needs and operational scalability
- Identify opportunities to standardize, improve, and expand service management practices across teams
- Lead end-to-end delivery of cross-functional technology projects, ensuring alignment to scope, schedule, budget, and outcomes
- Proactively manage risks, issues, and dependencies to ensure predictable delivery
- Apply consistent project management practices across a portfolio of initiatives
- Partner with T&I teams and business stakeholders to define project scope, requirements, and success criteria
- Facilitate alignment across ITSM, Product, Infrastructure, Operations, and business teams
- Provide clear communication on project status, risks, and outcomes
- Coordinate service transition for new or enhanced services, including support models, SLAs, and knowledge transfer
- Partner with Service Delivery teams (L1/L2) to align intake, triage, escalation, and support workflows
- Support tracking of SLAs, KPIs, and adoption metrics to measure service performance and user experience
- Analyze trends and identify opportunities to improve service delivery effectiveness
- Drive continuous improvement through structured delivery practices and lessons learned
- Coordinate internal resources and external partners to ensure successful delivery of project outcomes
- Manage vendor performance, deliverables, and escalations as needed
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Engineering, Project Management, or a related field (or equivalent experience)
- 7+ years of experience leading cross-functional technology projects in a Technical Project Manager or similar role
- Experience delivering or supporting ServiceNow implementations or similar platforms
- Proficiency in project management methodologies and tools (e.g., Agile, Waterfall, Jira, MS Project, Smartsheet)
- Strong understanding of enterprise business processes and workflows
- Excellent communication, stakeholder management, and coordination skills
- Experience managing vendors and external partners.
Benefits
- Hybrid role with remote work and periodic in-person collaboration
- Occasional domestic travel, including visits to job sites or regional offices
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNowproject managementAgileWaterfallJiraMS ProjectSmartsheetservice managementvendor managementcross-functional technology projects
Soft Skills
communicationstakeholder managementcoordinationrisk managementproblem-solvingcontinuous improvementteam leadershiporganizational skillsadaptabilitystrategic thinking
Certifications
Bachelor’s degree in Information TechnologyBachelor’s degree in Computer ScienceBachelor’s degree in EngineeringBachelor’s degree in Project Management